The incident
can be read from the link below-
http://manishankarthetrainer.blogspot.ae/2016/08/dtdc-unethical-logistics-company-in.html
Read on to know the subsequent developments........
The incident
is beginning to unfold and is pointing towards the fact that even a
market leader like DTDC is afraid to accept their own mistake, and they are
instead trying to cook up stories one over to the other, just to avoid paying
compensation to the customer. A genuine market leader or ethical leader in
business accepts their mistake gracefully, compensate and apologize to the
customer, and also learn from the mistake, so as to make it a learning
lesson/experience. On the other hand, run of the mill companies, try to neglect
such issues, thinking it would die a slow death as they are afraid to accept
their own mistakes. They see the amount of compensation bigger than the
permanent damage the brand name is going to suffer in the age of knowledge,
information and technology!
In order to
read the subsequent developments that happened over telephone, when DTDC
officials(Dipanjan-9830057062 (today), 9831947222 (last friday), Arnab Dutta- 03324320231 Moloy Mridha-898106921 in Kolkata, India, called the
receiver of the shipment, you should read the emailed communication below, sent
to the top brass of DTDC. Till the time of writing this blog, there was two
apologies, one from the CMD himself and one from PA to the Director, devoid of
any compensation.
Read the
emails below to know more and understand the type of organization DTDC is....
Subject of the Email- Consignment- K89474961 (Complaint and
Unethical Business Practices by DTDC)
To all Global Offices of DTDC, including Indian HQ
Dear
DTDCians,
Greetings!
It
is indeed shameful to be a stakeholder for an unethical company like DTDC,
which is nothing more than a fictitious entity. The company has built its brand
name in the market, only to earn revenues the unethical way.
For
further details refer to the link below and see the attachment as well. I am
sure, it might have reached the top bosses of DTDC, viz. Mr. Subhashish
Chakraborty, Mr. Abhishek Chakraborty, Mr. Suresh Bansal, Ms. Arpita
Chakraborty Mittra and Mrs. Tapasi Chakraborty. In fact, I am feeling bad that
coincidentally, I too share the same surname like that of the company top
management.
I
intend to make it a complete case study and publish in international
publications and also approach the consumer court and ministry of commerce and
ministry of company affairs, government of India, so that, innocent customers
are not duped anymore.
The
link of the blog detailing the incident is as follows-
On
the contrary DTDC can learn the best practices in Business from other
companies, which is present in blog below-
Kind Regards,
Dr. Manishankar
Chakraborty
To
Kolkata office, where the consignment was sent
----------
Forwarded message ----------
From: DrManishankar
Chakraborty
Date:
Thu, Aug 18, 2016 at 5:27 PM
Subject:
Consignment- K89474961 (Complaint)
To: css.kolkata@dtdc.com
Dear
Sir/Madam,
Greetings!
It
is indeed strange that my consignment sent on the 13th of August 2016 from
Agartala to Kolkata has not yet reached the destination.
Is
this your express service after charging 110 INR?
Shall
I approach consumer court and also make this experience public through social,
electronic and print media?
Regards
Kind Regards,
Dr. Manishankar
Chakraborty
From the CMD of DTDC
|
Aug 20 (3 days ago)
|
|||
|
||||
Dear Dr. Chakraborty ,
It is indeed a matter of shame for me as a leader of this organisation
to read this mail and the content . I am now in Australia and taking the next
flight to Kolkata and will personally investigate this case . Looks to me
delivery person wrongly updated the tracking and we will go bottom of this case
.
I am extremely sorry and tendering my unconditional apology and I take
the responsibly as head of this organisation . Please allow me some time till I
reach Kolkata . I have now tried your India number but it’s not available at
this time of the day .
Subhasish Chakraborty
|
Chairman & Managing Director
|
DTDC Express Ltd.
|
DTDC House, #3, Victoria Road
|
Bangalore _ 560 047, India
|
To the CMD of DTDC
Dear
Mr. Subhasish Chakraborty,
Greetings!
Thanks
for your response.
I
am sure such instances would not only malign the brand image of DTDC, but would
also bring down the identity of Indian organizations, especially, when NRI's/Indian
diaspora like us are the ones who recommend Indian companies to the
expats from other nations.
I
shall await your fact finding report and the subsequent decision taken
pertaining to this incident. I had to bear huge loss for this incident meted
out by your company.
Yes,
my India number is switched off, as my other number is active.
Kind
Regards,
Dr. Manishankar Chakraborty
From the PA to Director of DTDC
Dear
Dr. Chakraborty,
Greetings
of the day!
We
acknowledge receipt of your mail. At the outset, please accept our sincere
apologies for the inconvenience caused to you for the delay in delivery of the
subject shipment. We have seen the query being escalated to our Chairman Sir
and same has been taken care of immediately with the concerned
franchisee.
Please
find below as quoted by our concerned Channel Partner-
Respected Arpita Mam
Ref consignment was
addressed to Mrs. S Roy Das, was wrongly updated delivered on 17th by my
delivery boy. But the consignment was delivered on 19th at 5:30PM. As the
consignment was wrongly updated my delivery boy attempted delivery on 18th but
the door was locked.
Kindly forgive me and
my delivery boy for this issue, and we promise that this won't repeat again in
future.
Thanks & Regards
Also,
Sir, we have taken this as an important feedback and have taken corrective
measures for avoiding the same in future.
Once
again inconvenience is highly regretted.
Thanks
& Regards,
JP (Ms Jaggoseni Paul)
PA
to Director
To the PA of Director of DTDC
Dear
Ms. Paul,
Greetings!
Thanks
for your email.
It
is not the question of a solitary minor mistake, it had a bigger ramification,
especially when I had to bear a loss of INR 35,000 for this callousness on your
part. Moreover, your company had never called up the receiver, if at all the
door was found locked. To make matters worse, the real story told by the
person, when the receiver called up was that, it could not be delivered on 17th
owing to rains! The system recorded it as delivered and also put it as being
handed over to the father, when father did not stay at all in that building.
The calls were never attended, till the one that was attended on the day of
delivery and even the emails went unanswered. This is not a mere mistake, this
is a grave intentional error of gigantic proportion and an act that was
committed sequentially one over the other, just for the convenience of the
company officials/franchisee, forgetting about the customer and his need
completely.
In
case, I am not compensated for my loss, I shall approach the consumer court and
also Ministry of Company Affairs and Ministry of Commerce, Government of India
and shall also meet the CM at the personal level to share this experience
happening in her state. Furthermore, I shall also highlight this as an
unethical business practices, all across the world, including India, as I
represent that community of professionals. I have procured all the records from
your website, as well as possess the record of all conversations that has
happened with the company officials so far.
Kind
Regards,
Dr. Manishankar Chakraborty
To the PA of Director of DTDC
Dear
Ms. Paul,
In
order to substantiate my email, sent a few minutes, kindly refer to the screen
shot as attachment of the tracking detail present in http://www.dtdc.com/tracking/K89474961 .
Kind
Regards,
Dr. Manishankar Chakraborty
To the CMD of DTDC
Dear
Mr. Chakraborty,
Greetings!
I
am sure you have reached India and Kolkata. Any updates on the fact-finding
status and subsequent decisions on the incident please?
Meanwhile,
I would like to ask you that there is a new consignment that is to be sent from
the same address in Agartala and also to be delivered to the same address as
before. Would that shipment also meet the same fate or since I escalated the
last issue to the top management, my shipment would not reach the destination
at all?
Awaiting
your kind response please.
Warm
Regards,
Dr. Manishankar
Chakraborty PhD, MBA
To the CMD of DTDC
Dear
Mr. Chakraborty,
To
add to what I wrote a little while back, I was told by my relative, your
Bansdroni Franchisee called her up now, precisely, it was some Arpita
Chakraborty. She told my relative that the delivery boy was feeling
shy/ashamed to call her when she found the door closed! To this my relative
said the procedure is to drop a message on the door when its found
closed/locked during delivery and then call up the receiver's number of
the receiver of the consignment. Now, that your people have been caught red
handed in unethical business practices, they are cooking story after story! One
goof up cascading into another, just to protect themselves. Are these the
corporate practices of a brand like DTDC?
Trust
me all these conversation even on telephone has been recorded from day one,
including the emails.
Is
this what your company is all about? Committing blunder and then trying to hide
it through ignorance!
I
will go to the extreme to see that its reaches the topmost in India and to all
common public.
Its
already doing waves in social media, hope you are aware about that!
Kind
Regards,
Dr.
Manishankar Chakraborty
To the CMD of DTDC
Dear
Mr. Chakraborty,
It
seems Ms. Arpita Chakraborty asked my relative, when the shipment has been
delivered why are we seeking compensation?
See
the sequence of events below, even though you are aware about the same-
I
dispatched it on 13th August from Agartala, was told that it would be delivered
on 16th August as 15th August is a holiday,There was no delivery till 18th, no
calls/no contacts made by DTDC, till that time, not even response to my
emails/calls and also to those of my relative on the part of your organization.
On 19th when I saw in your tracking site, it was mentioned that it has been delivered
and handed over to the father, I was astonished! Then my relative called up,
and this time luckily the phone was taken and after repeated request and
detailing the incident, the consignment was delivered on that evening, followed
by cooking up of stories, one after the other. In the interim, owing to this
delay, I lost INR 35000, so how can Ms. Arpita Chakraborty say why to
compensate when its delivered? She being a part of the management team, how can
she say that? Has she forgotten that she is in the express delivery logistics
industry and is part of a leading brand? I am really taken aback, but, I
won't be silent. I will knock the doors of consumer court, as I have all my
evidences and furthermore, start a campaign in social, electronic and print medium
to highlight such practices by DTDC. There are many such complaints available
online, so I have grounds for a massive campaign to save the poor customer from
falling prey.
This
is not how business is done and you simply cannot take the customers for a ride,
just because you tend to be the market leader. It is the customer and the
society who made you the leader in the first place.
If
you think this episode will die down with the passage of time, like many others
present in the internet, you are probably wrong! Let me start by marking a copy
to the Honorable PM of India and Honorable CM of West Bengal.
Witness
customer power now!
Regards,
Dr.
Manishankar Chakraborty
Email from Arpita Mittra, DTDC
Mail from Mr. Sujith to Dr. Manishankar Chakraborty
Dear Dr. Chakraborty,
Greetings from DTDC
Thanks & Regards,
Sujith S
Dear Mr Chakraborty,
I'm a little confused
with the last two emails, where there is reference to Ms Arpita Chakraborty
from DTDC. I'm the only one with that name working for DTDC, so far. And I have
not spoken with anyone at the consignee's place. Im taken aback, just like you,
that so many personal and professional accusations have been made without
verifying any details. Kindly let me know how do I reach your relative who has
mentioned these details falsely in my name.
I understand that you are upset and frustrated that the shipment did not deliver in time and that, it was wrongly updated on our website. For this, our Chairman himself has tendered his unconditional apology. Also, Ms Paul has informed you on the findings of the wrong update. What other information are you seeking from the Chairman? No one has covered up any mistake , as that is not a value we practice at DTDC. You have been given complete details on why the shipment was delayed and wrongly updated. As for action on the defaulter, we will take it up very sternly, which of course is our internal procedure, and we are not liable to share that with you.
I understand that you are upset and frustrated that the shipment did not deliver in time and that, it was wrongly updated on our website. For this, our Chairman himself has tendered his unconditional apology. Also, Ms Paul has informed you on the findings of the wrong update. What other information are you seeking from the Chairman? No one has covered up any mistake , as that is not a value we practice at DTDC. You have been given complete details on why the shipment was delayed and wrongly updated. As for action on the defaulter, we will take it up very sternly, which of course is our internal procedure, and we are not liable to share that with you.
Secondly, since the
shipment was delay delivered, any compensation if at all due, is the service
charged for the courier. Though the service opted was not the Premium Time
bound, yet we will consider it as it is our service failure.
Third and not the
least, in one of your emails you have mentioned how the service failure can
bring shame for Indians and Indian companies in Dubai. I agree. At the same
time I also notice how some Indians just like many politicians in India, know
and show the weight of power unnecessarily.
We have accepted our
mistake upfront and offered to refund the charge we had collected for the
service. Kindly let me know how you would like to collect the same, for the
next course of actions and formalities to be completed.
With Regards
Arpita Mittra
Reply from Dr. Manishankar Chakraborty to Ms. Arpita Mittra
Dear Ms. Arpita,
The name was told by
Mr. Dipanjan,a franchisee personnel from Bansdroni and I quote him,
" Madam Arpita Chakraborty, daughter of....... wanted to
know...........". so I presumed you are part of the family owing the
business. You can refer my first mail where I referred you as Mitra as I saw
that in your website. So what I mentioned in my last mail has substance and is
not based on imagination. As far as my relatives details are concerned, its
already there in the record and therefore, your company has been in touch with
the person concerned with different version of stories since the time you were
caught on the wrong foot. The CMD has accepted the mistake and he said he would
get back to me after reaching India, and once he reaches into the root
cause, but unfortunately that has not happened so far. The CMD has accepted the
mistake, but he never said it is intentional, and furthermore, all the calls
made by your company/franchisee personnel had different version every time
there was discussion with my relative, which is perturbing to say the least.
Your company
executives said you wanted to know, why should there be a compensation when the
shipment has reached? How and what situation led to the shipment reaching the
destination is never discussed by your officials, which is absolutely bizarre!
The delivery boy himself said he did not come, then how did Mr. Dipanjan say
that he found the door locked? If the door was locked why was no message sent
or even no calls made to the receiver? Are these not the standard
operating procedure of a logistics player? It was the receiver who initiated
the receiving process, in spite of the fact that the blunder was done by your
company, but still every time an executive spoke they are harping on the
episode that the delivery boy came, but he was ashamed/shy, another version
said it was raining so he did not turn up (and it was moloy himself the
delivery boy who narrated this episode) and then on the top of it, it was
put in the tracking details as being delivered to the father, when father never
stayed there! This the CMD said was a mere mistake! Was this is a mistake or an
intentional blunder at the cost of the customer?
The consignment was
supposed to reach on 16th August as was told by DTDC officials in Agartala, it
reached after a delay caused by the company and that too when the customer
himself woke the company up from the slumber. In the process, I lost 35000 Rs.
Who is going to compensate me for that loss? Was it my fault like many others
to trust brand DTDC on promise in delivery? Now, after all these happenings,
you are showing an arrogance oriented refund of 110 INR, when I lost INR 35000
for DTDC! And you are saying you follow corporate principles in the true sense
and that you have accepted your mistake upfront! If that would have been the
case, DTDC would have knocked the door with an apology, there would not have
been any need for the customer to wake up the company that too when things were
cooked up so badly, after a major blunder in the service delivery process.
To equate citizens and
politicians in bad light speaks a lot about your approach towards these
stakeholders, as being a corporate entity, you should not forget they form the
backbone for any industry and organization. It also speaks volumes about the
organizations psyche towards people in general. I am indeed surprised to note
such a statement from the top management of a leading company. You can refund
back the money to the receiver in person, however, I would still seek
compensation for my loss of 35,000 INR for the gross negligence on the part of
your company.
Regards,
Dr. Manishankar Chakraborty
Email from Ms. Arpita Mittra to Dr. Manishankar Chakraborty
Dear Mr Chakraborty,
The courier charges
minus taxes will be refunded to the sender of the shipment, as full and final
settlement on the subject shipment, as soon as formalities are completed.
Reply from Dr. Manishankar
Chakraborty to Ms. Arpita Mittra
Dear Ms. Mittra,
That's your final
settlement, I will progress with the matter, in light of my losses to the tune
of INR 35,000, and more so, when you have maligned my fellow Indians, customers
and also our country's leaders, JUST TO COVER UP YOUR COMPANY'S WRONGDOING!
Email from Dr.
Manishankar Chakraborty to Ms. Arpita Mittra
Dear Ms. Mittra,
Just to add one more
aspect, the bill given to me while handing over the shipment at your Agartala
office does not talk about the tax, nor there is itemized billing done, for the
customer. It only says Rs. 110
Now, when you deduct
taxes, what would be the basis as the customer has the right to know the
complete break-up of the amount he pays to seek a service or buy a product,
Moreover, transparent organizations make it a point to mention it in the bill,
which you haven't done as per the regulations.
I need an explanation
for this as well
From Dr.
Manishankar Chakraborty (MSC) to Ms. Arpita Chakraborty Mittra,
Director-Customer Complaint (ACM)
Dear Ms. Aprita Chakraborty
Mittra,
What is the status of
your formalities pertaining to the case?
Reply from ACM to
MSC
Dear Mr Chakraborty,
Information has been
sent to the booking office to try and contact sender. So if you have their
contact, do share with the us, so that they can fill up the necessary papers
and initiate the refund.
From MSC to ACM
Dear Ms. Chakraborty Mittra,
Its ridiculous to say
the least! I am the sender myself, don't you check the records, before
mailing/communicating. Last time, you were confused about your name as well in
the same fashion!
You can contact Mr.
ML Chakraborty my father on 0381-********* or 9*********.
I would repeat my
request to send me the tax related details as had been our talk a couple
of days back, since no such details was given in the payment receipt and
especially when you mentioned to deduct the taxes. As a customer, I have the
right to know that and also why it was not part of billing receipt.
From ACM to MSC
Dear Mr Chakraborty,
Sorry for being
confused about you being the sender. Various communications had led me to
assume that you were residing in Dubai and shipment was sent from Agartala on
your behalf.
Booking rates are
given inclusive of all taxes for simplicity of rate structure. In any case, the
only tax in the transaction is the service tax set by and paid to the
Government of India @15%.
We will surely get in
touch with your father. Does he have the shipper copy of the Airwaybill? That
will be required for raising the refund claim.
From MSC to ACM
Dear Ms. Chakraborty Mittra,
All my emails
categorically mentioned that I am the sender and it was done by me while I was
in India. The records at your end also showed that.
The break-up of the
rate is not mentioned in the payment receipt provided by your Agartala office
and the regulatory requirements makes it essential to provide an itemized bill
to the consumer.
My father does not
have the shipper, its with me and I am sure you would not ask for that,
especially when your company have had enough goof-ups done till date.
Just to put on record
even after you have given the refund, I am approaching the consumer court for
the compensation, in addition to the harassment, I had to face, not to mention
the unethical approach and words meted out and expressed towards the customers
as well as the government
From ACM to MSC
Dear Mr Chakraborty,
Few facts on the
subject case:
1. It is not necessary
for us to give a breakup of charges. It is clearly mentioned on the airwaybill
that the rate is inclusive of service tax. However if anyone wants to know the
breakup, it is available in all the counters, or one simply needs to ask for
it. It's not a secret, that a service provider will charge service tax.
2. If the shipper copy
is not handed over to us along with refund request, the process cannot be
initiated.
3. In case the sender
is not willing to take the refund offered as the full and final settlement of
the case, then the refund will not be processed.
4. For delayed
delivery, DTDC, as the service provider owes back the charges collected for the
service only. We are not liable to compensate for any consequential losses
claimed.
Given the above facts and the email below, we
will be forced to withdraw our refund offer as you are not willing to accept the
offer. In case you change your mind, do let us know within next 2 working days,
post which the offer will be closed.
From MSC to ACM
Dear Ms. Chakraborty Mittra,
It seems you have
taken an arrogant stance since the outset, and only because you happen to be
the founder's family member, you are director of customer experience, as your
approach, language and covering up your/your company's wrong doings doesn't
match with your position, whatsoever! TO ANSWER YOUR FACTS, here we go-
(1) What do you mean
by it is available in the counter, then why did you print the receipt with
provisions for tariff (FSC and ST), Risk surcharge, service tax and then the
total amount (A+B+C), Why should the customer ask for all these when they are
mandatory information as per the laws of the land, or as you have abused
Indians and Indian Minister in one of your emails, do you also care a damn for
the Indian laws as well and think being a logistics behemoth you think you can
cover up?
(2)The shipper copy is
being attached with the email. Now let me say, that this incident was brought
to light by the customer, after the goof-up was made by your company. It was
the receiver who spent the money and time and followed-up and then, when facts
were provided your company realized the mistake! In spite of cooking up
stories, there were apology saying it is a "mistake" and then after a
long exchange of emails, you offered the refund, not on your own, till it was
clear beyond doubt its DTDC who have done it. The company could have done that
in the first mail itself rather than making verbal apology, saying they will
find the root cause, not to come back with an explanation, again, till the
customer pinched DTDC. It shows, even though you were caught on the wrong foot,
you were not ready to do the refund. Secondly, where does it say, that the
refund is to be paid devoid of taxes, especially,after the useless service is
of no use to the customer, especially after he met a loss of INR 35,000 and top
it up all sort of covering up approaches and arrogance by the DIRECTOR OF
CUSTOMER EXPERIENCE is being displayed. You are not doing a service by
refunding, you are trying to do a consolation. In fact the unconditional
apology the CMD made in his first mail and then disappeared from the scene by
handing over to her daughter, turns out to be conditional! Therein lies another
aspect on unethical business dealings by DTDC.
(3) No where, the
customer said he is not willing to take the refund, again this was your
hypothesis, like you did with your name, then with me being the customer. I
only said, I will approach the consumer court and if the court gives a verdict,
you are liable to pay, but from your response, it is evident you care a damn
for Indian laws, Indian judiciary, as you could have said let the law take its
course and we can defend too, but you have rather proactively said, DTDC is not
liable to pay! It shows your arrogance towards Indian Laws and Judiciary,
after Indian Citizens and Indian Ministers. No worries, every single
communication is recorded till date. The slip has also been attached, for the
refund process.
How can you fix the
deadline as next two working days, especially when the fiasco was caught by the
customer when your company was sleeping after doing what no logistics player
does intentionally, and when it was the customer who initiated you to talk
about the refund, and also it happened to be the customer as well who initiated
the process of the status of the completion of inquiry today? HAS YOUR COMPANY
PROACTIVELY SENT ANY MAIL OR MADE ANY CALLS DEVOID OF THE CUSTOMER WAKING YOU
UP FROM YOUR DEEP INTENTIONAL SLUMBER AFTER COMMITTING BLUNDERS ONE AFTER THE
OTHER?
I am telling you yet
again, you refund me the amount along with the answers of the queries posed, I
shall still knock the doors of law for compensation and let me see whether, its
the arrogance of a company like you, who care a damn for customers, citizens
and Indian politicians,Indian law prevails, or it is the right of the customer,
especially when the company is involved in such a humongous misdeed and is
trying to cover up initially through stories and later on through arrogance. No
wonder there are so many pending complaints on DTDC in the web, but, I am not
going to add up to that list and see that the issue meets the logical end at
the earliest.
Please ask your
company executives to call my father and proceed there, so as to avoid not
finding him and then starting the whole episode like this one, yet again.
From MSC to ACM
Dear Ms. Chakraborty Mittra,
Another piece of
evidence of your company defaulting last time on Standard Operating Procedure
(see attachment) when a receiver is not available at home was done today,
hopefully the delivery will be done this time, on time, i.e. today itself!
Also note the tracking
details this time in your website (see attachment) and compare with the last
time, can you see how DTDC goofed up big time, last time? Fortunately no
"father" this time round!
Can you now believe
the amount of goof-up done last time round and on the top of it you being the
DIRECTOR OF CUSTOMER COMPLAINT display arrogant attitude, malign Indians,
Indian Customers and Indian Ministers? Indeed Shame on such Company Promoters!
From ACM to MSC
Dear Mr Chakraborty,
There has been a delayed
delivery of the subject shipment & lack of information to that effect
passed on to you. We have accepted our fault & for this service failure, we
have tendered our apology & offered to refund the charges taken for the service.
Our Chairman himself has apologised to you. But all our efforts are being taken
for granted & you choose to continue to make personal remarks & drag
the matter beyond any logical solution.
FYI: The phone number given
in your email had been contacted earlier today & we were told that the
shipper copy is not to be found & he will inform if he finds it.
You have clearly stated
your intent to seek compensation beyond the refund of service charges. Ideally
in that case it does not qualify for any refund at all. If any goods/service is
procured & then return/refund is sought, the receipt (in this case Airway
bill copy) has to be presented & after receiving the refund of the charges,
there cannot be any further claim on the same. Since you are unwilling to take
the refund offered, as full and final settlement, the offer stands null &
void. I have only offered to give 2 extra days in case you change your mind.
Now, if there is no other
change in the decision stated in your email below, I have nothing new to respond
to. Hence this will be the last communication from my end on the subject
From MSC to ACM
Dear Ms. Chakraborty
Mittra,
How did it reach in
two days today when it did not last time round? What about service delivery
process, standardization of services when you are the so called leaders in
India? It could have been one day more last time, not so many days, so you get
me what I mean? The monumental error DTDC did to me so that I have to bear a
loss of INR 35,000 and then your communication and attitude is what I have to
accept? No way!
From MSC to ACM
Dear Ms. Chakraborty Mittra,
Where did I say I
changed my mind? It is clearly written that I want the refund that's why I sent
you the receipt through email sometime back!
Why are you now
twisting my statements like you did with your name and me being the sender? Do
you mean to say, I cannot approach the consumer court even if you pay me the
refund? Is that what you are trying to say? Please make your statement clear,
as I HAD SAID AND I AM CLEARLY SAYING EVEN NOW I WANT THE REFUND AS I DID IN MY
LAST EMAIL! THAT IS THE REASON I SENT YOU THE RECEIPT!
You did not answer my
queries on the billing related information, as a customer, I am supposed to
know that and I have the right as well to know that!
From MSC to ACM
Dear Ms. Chakraborty Mittra,
Where did I say I
changed my mind? It is clearly written that I want the refund that's why I sent
you the receipt through email sometime back!
Why are you now
twisting my statements like you did with your name and me being the sender? Do
you mean to say, I cannot approach the consumer court even if you pay me the
refund? Is that what you are trying to say? Please make your statement clear,
as I HAD SAID AND I AM CLEARLY SAYING EVEN NOW I WANT THE REFUND AS I DID IN MY
LAST EMAIL! THAT IS THE REASON I SENT YOU THE RECEIPT!
You did not answer my
queries on the billing related information, as a customer, I am supposed
to know that and I have the right as well to know that!
From MSC to ACM
Dear Ms. Chakraborty
Mittra,
Now after bearing all
the nuisance of your company, tantrum of yours as so called DIRECTOR OF
CUSTOMER COMPLAINT and after sending you the receipt as well, and even after
DTDC contacted my father, if the refund is not paid, that would be the perfect
finishing to the episode of how DTDC fakes up everything through words, forget
about the punchline of the company as "Delivering Value", they only
know how to "Undervalue Customer, Undervalue Countrymen, Undervalue
Ministers"! These are not personal issues, these have been your
statements, your company's actions and these are all on record.
I will just wait and
watch when you finish the refund!!!!
From MSC to ACM (Sent Twice)
Dear Ms. Chakraborty
Mittra,
Now after bearing all
the nuisance of your company, tantrum of yours as so called DIRECTOR OF
CUSTOMER COMPLAINT and after sending you the receipt as well, and even after
DTDC contacted my father, if the refund is not paid, that would be the perfect
finishing to the episode of how DTDC fakes up everything through words, forget
about the punchline of the company as "Delivering Value", they only
know how to "Undervalue Customer, Undervalue Countrymen, Undervalue
Ministers"! These are not personal issues, these have been your
statements, your company's actions and these are all on record.
I will just wait and
watch when you finish the refund!!!!
From ACM to MSC
Dear Mr Chakraborty,
As per your confirmation and acceptance of the refund as a
settlement to the subject case, we will process the same.
Kindly share your bank details where
we could transfer the amount.
From MSC to ACM
Dear Ms. Chakraborty
Mittra,
You can credit it in
ICICI Bank Account Number- ****************** of Manishankar Chakraborty,
Nagpur, Maharashtra,
India. Please send a confirmation once its done.
Mail from Senior
Manager-Claims and CFC to Dr. Manishankar Chakraborty
Dear Dr. Chakraborty,
Greetings from DTDC
In line with your discussions had with our Director Customer
Experience; Ms. Arpita C Mittra, we had arranged a NEFT today as per the given
Bank account details
*************************************
We request your confirmation of receipt of Rs.110/- towards full
& a final settlement for consignment no. K89474961 booked on 13-08-2016 from Agartala to Kolkata.
We once again would like to assure that at DTDC we care for our
customers & requesting your continued patronage at all times.
Thanks & Regards,
Sujith S
Senior Manager – Clams
& CFC
Reply from Dr.
Manishankar Chakraborty to Mr. Sujith of DTDC
Dear Mr. Sujith,
Greetings!
Thanks for the email.
I just checked the
account, its yet to be credited.
Furthermore, I want to
add that its a refund of the service charges, as the service was not delivered
as per the assurance, which included many issues as well. The loss was
therefore huge and the same has not been compensated by your company as the
director refused saying, "DTDC is not liable to pay the damages" that
has happened due to the company.
As, I have mentioned
in my emails earlier, full and final settlement includes the compensation too
and therefore, as per my earlier emails, I shall proceed accordingly, with all
the evidences I have gathered from day one.
Kind Regards,
Dr. Manishankar Chakraborty
Mail from Dr. Manishankar to Mr. Sujith
Dear Mr. Sujith,
Please refer to the
email sent to your director-complaints which details the account related
details and please check whether you have credited in the same account or not.
Mail from Mr. Sujith to Dr. Manishankar Chakraborty
Dear Dr. Chakraborty,
Greetings from DTDC
We
have transferred to this given bank account details only, cross checked with
our Finance team too. Request you to recheck once again - it might have
credited to your account by late evening yesterday or early morning hours of
today (30th Aug-16).
Kindly
reply to this confirmation of receipt.
Thanks & Regards,
Sujith S
Senior
Manager – Claims & CFC
Reply from Dr. Manishankar Chakraborty
Dear Mr. Sujith,
Yes, it has been
done.
Regards,
Dr. Manishankar Chakraborty
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