till date and hopefully in the future (after looking into the nasty approach of the company and never say die approach of a humiliated customer and Indian citizen), one can safely predict that the company's services needs to be boycotted, in light of the unethical business approaches, falsifying and twisting facts, arrogance of the top management, trying to malign Indians, Indian ministers, Indian customers, Indian judiciary, just because they feel being a behemoth in the industry, they can do away with everything. The company is an example of chalta hain attitude is commonly referred in Hindi.
and she makes that a condition to pay back the refund after her company made a mess and a blunder of the business transaction. She throws tantrums and is arrogant, she is never humble and submissive, commensurate with her post, she never verifies with facts, figures and records before communicating with the customer, who has lost thousands of rupees just because of the unethical business practice of DTDC. She is an ideal package of a wrong person, in a wrong job, at the wrong time, only because everything is right about the promoters and she happens to share their genes!
is pretty evident from the fact that she does not like to acknowledge her paternal surname, Chakraborty in one instance, and yours truly being the customer on another! I wonder in a professionally managed enterprise, where there is no one from her family as part of the promoting member, she would not even get a job of an executive, leave aside being a part of the top management!
the damages done by her company. She is trying to bargain for a refund of the basic amount devoid of taxes (even when all these are not mentioned as part of the billing receipt of the customer), she is trying to remind her father apologized, but is not willing to accept the fact that he disappeared subsequently, showcasing poor leadership skill by the company masthead. If a father being the CMD runs away by giving the baton to his daughter, the so called director of the company, who is incapable personality-wise to fit into that role, one can safely predict the mindset of the organizational leadership and the culture prevailing within their fiefdom.
The director has finally sent a request to the customer for providing his bank account so that the refund is done on the charges devoid of taxes. One wonders, why should the customer be asked to pay the taxes, when the services provided by the company was of no use to the customer? It clearly shows the moral standing of a company, which is only there to mint money from the Indian market, by hook or crook. The director did not respond to the customers query whether this payment of refund stops him from approaching the consumer court or not, however, the customer made it clear, that since the loss made by the company is huge and DTDC has clearly mentioned they are not liable to compensate the customer, the only way out left is consumer court. Being a customer who is always upright to the rights of the fellow customer base in India, it is imperative for him to spread the message of DTDC experience to everybody through social media, print and electronic media. Let a company like DTDC realize the impact of unethical approaches vis-a-vis their brand image and profitability. It is indeed surprising that DTDC has finally refunded the full money, i.e. 110 INR without deducting the taxes as well, as was being said by director-customer complaints. Probably, the top management has realized the impact the situation might have if at all after being caught on the wrong foot, every time, they decide to deduct the taxes from the customer, for whom, the services was just useless!
court proceedings starts, meanwhile stay connected and think A BILLION TIMES BEFORE YOU AVAIL DTDC SERVICES!