tag:blogger.com,1999:blog-13381329818230962092024-03-14T16:11:20.200+05:30 FREE KNOWLEDGE SHARING from The International Trainer and ConsultantAn international Management Trainer,Consultant with wealth of experience in sales and marketing management,men management,resource management, training, innovative training methodologies, PR activities, publications, administration etc. The value added attributes along with the personality makes him a clients and employers delight.You can read his articles, case studies, research papers numbering 600(as on 20/10/2014),published in various national and international publications by mailing him.Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.comBlogger411125tag:blogger.com,1999:blog-1338132981823096209.post-70136915225910252422017-12-10T15:45:00.001+05:302017-12-10T17:38:14.584+05:30Why India Need a Healthcare Regulatory Authority?<div dir="ltr" style="text-align: left;" trbidi="on">
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<b><u>Why India needs a Healthcare Regulator?<o:p></o:p></u></b></div>
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India, as the
leadership and mainstream media claims is on the cusp of a metamorphosis from
an under-developed to that of an emerging nation. While this is music to any
citizen or People of Indian Origin trying to hoist the nationalistic feelings
and fervor, all around, one need to see into the holistic state of affairs from
a realistic point of view. Healthcare happens to be the backbone and a necessity
for the masses and a country in order to be classified as a developed or even
an emerging nation ought to put this sector in order, before moving into other
verticals, so as to be labelled as a true emerging nation! Just a few sky scrapers
across cities, minuscule portion of the citizen being millionaire, and handful
few multinationals bagging international projects or a few brands here and
there on the global marketplace, does not make the country an emerging nation, to
rub shoulders with their global peers. <o:p></o:p></div>
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India definitely has improved by
leaps and bounds when it comes to the healthcare sector and there are lot of
talks going around of India being the destination for medical tourism. Some
hospitals, notably, the corporate healthcare players are also able to rope in substantial
number of foreign patients from South Asia and Middle-east, but does that
really mean the sector has got the real facelift, in terms of quality and
quantity, resulting in the citizens getting quality treatment from private and
public sector healthcare players at the right cost?<o:p></o:p></div>
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On a personal note, yours truly
who have worked in the pharmaceutical sector and had interacted closely with
the healthcare players of all forms had seen it firsthand. The personal
dealings with numerous small, medium and large healthcare players, both from
the private and public sectors in Eastern, North-eastern, Southern, Western and
Central Indian market, while seeking treatment of family members and acquaintances
provided with instances galore that showcased the suffering a common Indian
faces in the absence of a regulator in this vital sector. Add to it the high level
of ignorance on the part of the patient or his dependents and you can very well
understand the demi-god status given to the medicos and the paramedics. <o:p></o:p></div>
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Probing a doctor deep by asking
questions often puts some consultant or super-specialties look upon the patient
or his dependents with creased foreheads and the moment, jargons are added,
there is a common response coming out, are you a doctor? Moreover, at times
these professionals think they should not be quizzed about the treatment or on allied
areas, just because a layman is not supposed to understand the intricacies of
medical science. The perfect topping in this quagmire happens to be the arrogant
management of some healthcare players who are leveraging the poor state of
affairs in the sector, the absence of a regulatory authority to their own
benefit even if it means the end result for the end-user or the customer or the
patient proves fatal! There are handful few from these suffering lot who knock
the doors of the state governments or the central government, responsible for overseeing
the affairs of the health of the citizens and the functioning of the sector,
when things go wrong. Thanks to the bottle-necks and red tapes existing in the
sector, such cases most of the time fall on deaf ears or partially listening
ears, unless of course you are a VVIP or the matter has resonated big time in
the national print and electronic media. The presence of a vibrant media though
helps poor sufferer to some extent as gross negligence culminating into death
or financial and mental harassment get published and circulated through social
media and suddenly the so called regulators at the state and the government
level turn proactive. However, this momentum continues only till the news is
part of the headline and once it fades, so does the fate of the sufferer and
the cascade of human suffering of the common India goes back to square one.<o:p></o:p></div>
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Yours truly has handled this
situation that resulted in the death of the patient owing to medical
negligence, followed by unethical and unexplained billing by the hospital and
then to top it up an arrogant hospital management displaying an attitude of
caring a damn, till they have been rattled after the issues were escalated to
the state and the central government. Periodical follow-up through emails,
tweets to high profile ministers and bureaucrats at the state and the central
level, political leaders, media are making the necessary noise, even though the
general observation is that the mails are being forwarded to the right
authorities with the customary messages, “For your necessary action” that has
been continuing till the mid of December 2017, right from August 2017, when the
showdown started with the death of the patient! The major reason for the case
being active with the regulator is the proactive approach adopted by the sufferers,
shouting loud for punishment to the culprits and compensation to the victims.
The proactive follow-up, however is not easy and out of bound for a common
citizen owing to the lack of resources like time, internet, and ability to
search and write with evidences to the authorities concerned and then follows-up
religiously being done on a periodical basis. To send emails to almost hundreds
and thousands of stakeholder responsible for managing the healthcare sector
with all evidences as attachments and trail mails, in addition to the related news
that makes such instances common happenings all across the country is not a
simple task by any standard whatsoever. One need to spend adequate time in
researching, assimilating, analyzing, information and then consulting with
other doctors and paramedical staff, collating the information and also
communicate with the concerned healthcare player, responding to their vibes, requires
lot of dedication, commitment and perseverance. The million dollar question is
whether it is feasible for a common Indian to fight it out against powerful healthcare
brands who wield tremendous influence on everyone, just on their past laurels? <o:p></o:p></div>
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There were issues with the
synchronization of the healthcare sector with that of the medical insurance services
and the insurance sector related matters. However, the latter were resolved
smoothly than the former, partly, due to the presence of Insurance Regulatory
Development Authority (IRDA). The hospital dealing with the patient could
safely cover up their own malaise due to the absence of a healthcare regulatory
authority and furthermore, pushed out everything related to insurance to the insurance
company, even if meant wrong-doing on the part of the hospital and not the
insurance company. The glaring face saving tool due to the absence of a
healthcare regulator is evident on the part of the erring hospitals and nursing
homes. The ignorant customer has nowhere to do even after his near and dear
ones have been killed by the negligent medical treatment.<o:p></o:p></div>
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In the case happening with yours
truly, it has helped the concerned hospital management to wake up from the deep
slumber and take notice, understand the fact that not everybody can be treated
in the same fashion and that not all Indian patients and their dependents are
anymore ignorant to the healthcare related nuances. Furthermore, they have also
understood the power of social media and internet to make such happenings viral
within no time, thereby impacting the brand equity and accreditation received
from prestigious authorities. At least a momentary respite for the patients in
India as the healthcare players would be careful till the pressure is sustained
by the sufferer. Whether the particular case like many others would lead to its
logical end, where the culprits are penalized and the victims compensated,
depends on the seriousness of the state and central government regulators! Only
then India can truly classify herself as an emerging nation! Are the state
level and central level healthcare regulators listening and willing to act in
the interest of the common citizen? <o:p></o:p></div>
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The details of the patient, the
family, the hospital, and the regulators at the state and the central level dealing
with the case has been kept confidential. Should you wish to know the specifics
with an intention to take this case to the logical end, so as to bring some
respite to the suffering of a common Indian, and also voice out for the need of
a healthcare regulator having representatives from all the stakeholders,
directly and indirectly related to the sector, please feel free to email me at <a href="mailto:emailmanishankar@gmail.com">emailmanishankar@gmail.com</a> <o:p></o:p></div>
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A video on the need of Indian
Healthcare Regulator can be seen by clicking on the link below-<o:p></o:p></div>
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<a href="https://www.youtube.com/watch?v=jKEyFWPpU4o&t=5s">https://www.youtube.com/watch?v=jKEyFWPpU4o&t=5s</a><o:p></o:p></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-39776343387215000352017-09-09T17:21:00.000+05:302017-10-14T12:47:25.095+05:30Chapter in the book titled, Make in India-Role of Educational Institutions, published by MTC Global<div dir="ltr" style="text-align: left;" trbidi="on">
A wonderful book titled, Make in India-Role of Educational Institutions, has been published by MTC Global. The book brings together academicians to brainstorm and publish different facets of the pet project of the Honourable Prime Minister of India, Mr. Narendra Modi, from the standpoint of Educational Institutions. The role of educational institution is absolutely vital in the whole scheme of things, as far as Make in India is concerned and therefore, the book provides a panoramic view on all the allied areas. Read the book to know more.<br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-13264032682837855052017-09-09T17:10:00.000+05:302017-09-09T17:10:46.244+05:30Research Article on the Banking Sector of Oman published in the MTC Global Journal of Management and Entrepreneurship<div dir="ltr" style="text-align: left;" trbidi="on">
A research based study titled, "A perspective on the banking industry of Oman vis-a-vis that of the GCC region" has been published in MTC Global Journal of Management and Entrepreneurship, Volume-5, April-June 2017 issue, with ISSN 2231-3710. The article provides insights on different areas of the banking sector of the Sultanate of Oman on the basis of secondary data. There are other interesting articles in the edition written by experts from different parts of the globe. <br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-27906750370006265942017-08-01T22:47:00.001+05:302017-08-01T22:47:44.013+05:30Article in TripuraInfo published in July 2017<div dir="ltr" style="text-align: left;" trbidi="on">
Read the article from the pictures below or click http://www.tripurainfo.com/pgDetailSpecialAricle.aspx?WhatId=3814<br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-31315071290107250252017-04-25T14:50:00.000+05:302017-04-25T14:50:53.052+05:30Article in the Leading English Daily of Central India dated 25th of April 2017<div dir="ltr" style="text-align: left;" trbidi="on">
The article talks about some indicators when one can understand it is time to move on in ones career. This has been published in the Leading English Daily of Central India, The Hitavada, dated 25th of April 2017. Read on to know more. The article can also be read from http://www.ehitavada.com/pdfepaper.aspx?lang=6&NB=2017-04-25&spage=Mpage&SB=#Mpage_6<br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-59202512574972607152017-02-28T09:23:00.000+05:302017-02-28T11:59:28.040+05:30Article in the leading English Daily of Central India, dated 28th of February 2017<div dir="ltr" style="text-align: left;" trbidi="on">
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Read an interesting article published in the leading English Daily of Central India, The Hitavada. dated 28th of February 2017, titled, "Why Entrepreneurship is not the most preferred career option in India".<br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-8237460057839547172016-09-23T14:47:00.001+05:302016-09-23T15:12:04.886+05:30The Case Study on Customer Experience at Suraksha Diagnostic Labs in India <div dir="ltr" style="text-align: left;" trbidi="on">
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Source of the images above - http://www.surakshanet.com/index.php </div>
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<span style="font-size: 13.5pt;">Suraksha Diagnostic has become a household
name in Kolkata. The chain offering diagnostic services, along with certain
value added benefits makes the brand a novel one, especially when the modern
day patients are in the look out for "everything under the same roof"
kind of service provider. Furthermore, the patients of all hues wants quality service in
terms of timely service, error free diagnosis and assistance to the segments of
patients who are aplenty, viz. senior citizens and those requiring special needs. As far as
hygiene is concerned, diagnostics sector is right there in the top. Suraksha,
with their punch line Aarogyam Anandam is trying to tick most of the above boxes,
and one should indeed compliment the brainchild of this emerging brand in the
state of Bengal, Delhi, NCR and Patna, where healthcare and education forms the backbone of the society at large. The case study below presents insights on the basis of personal experience and observation as a dependent of patients, visiting one of the centers in the salt lake area of Kolkata. The patients were being treated by the doctors of a reputed hospital in South Kolkata and the reason for opting for Suraksha, rather than the hospital was the serpentine queue present in the latter. <o:p></o:p></span></div>
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<span style="font-size: 13.5pt;">The reason for
yours truly being advised to visit the salt lake center was the availability of
all possible diagnostic services under the same roof, in addition to the
cleanliness, error free reports, economical packages for senior citizens and
timely delivery of reports. With time constraint and difficulty in moving
around with geriatric patients (read parents, aged more than seventy years of
age and ailing with various health related complications), it was indeed a challenge to drive down from South Kolkata to Salt Lake,
especially when the dependents mom is diabetic with a host of associated complications and was
fasting since the last night, in order to complete a whole range of diagnostic tests. To be specific, she had taken her dinner at 8 PM
last evening and had waited till 3.30 PM the next day to complete all her
tests! Although, yours truly reached the Salt Lake center sharp at 7.00 AM, and
initial few tests were done quite rapidly, the USG and few other tests took a long time due to the
unavailability of the doctor who was supposed to perform the operations/processes.
Moreover, for a sequence of tests, the follow up for expediting the process, by
pointing towards the ailing senior citizen patients had to be done by the
patient's dependent, as the customer service department was too concerned catering to the fresh footfalls. This was the case, when the patients dependent had
registered the names of the patients, a day before the tests were too be performed. The staff
members in the center were courteous, but were probably not trained on the
aspect of following a process which ensures the completion of one patient
before moving into the other. Moreover, the patients who had to be escorted,
like the mom of yours truly were not done in the right way! It used to be the dependent himself donning the role of an escort while being moved from one floor to another, so as to perform the tests. The time delay when
it was pointed out to the front office staff, they were blunt in blaming the
patient, saying the patient was not ready for the procedure, whereas, the truth
was that the doctor came and performed on a few patients and then left. It was
evident that the center did not have a full time doctor/technician to do the
task(s) and they were accumulating patients, before calling him/her to conduct the
procedures on a good number of patients. While this sounds good for the
economics of the business center, it is absolutely shabby on the part of the
consumer, especially when one considers the patients to be ailing and are
senior citizens, that too who had been fasting since 8 PM of the last evening!
At one point of time, when the dependents of the patients were trying to remind
the front office staff, there was complete ignorance as they knew they were
helpless in the absence of the expert who was supposed to do the procedure.
However, here one need to make special mention of a front office staff Sunanda
Saha, who was quite cooperative and active in the whole ordeal. Even Dr. Monica
Prabhakar, Consultant Pathologist was the one who showed some kind of concern
for the aged ailing patients as they were waiting from dawn to dusk to complete
all the procedures. A call at the HO and an interaction with the customer
service head, Ms. Mrinalini, did improve the coordination and assistance for
the patients at the fag end of the day, however, there were still glitches
existing in the whole process. Some of those voids have still not been filled,
for example, the reports were supposed to be emailed to
emailmanishankar@gmail.com , but till today not a single email reached the
destination's inbox. If they would have sent it, they can forward that old email to
prove this blog wrong. Secondly, Dr. Monica was supposed to email the
conclusions and advice to the patients, derived after the completion of all the reports on the same id, as
the patient and their dependents stayed outside Bengal, but till today the same
has not been done. Even the collection of the reports, collectively needed more
than three days, as the delivery of reports by different executives at different
days, for different diagnosis was not a coordinated affair. Everyone it seems
were worried to complete his or her task only and none actually thought about
the end user experience and thereby the concept of one's output forming the input for the next
staff was totally absent. The physical evidence, the range of services offered,
the courteous staff, the extensive distribution of the brand all across the city of joy and
reports which are reliable can definitely be counted as some of the USP,
however, if one does not look into the overall customer satisfaction and
delight, Suraksha might go down as many other's in the past who had "over
promised and under delivered"! Is the senior management listening? The
website of the company http://www.surakshanet.com/ has the following to
say-<o:p></o:p></span></div>
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<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;">Home > About Us
> Company ProfileCompany ProfileEastern India’s largest diagnostic chain <o:p></o:p></span></b></div>
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<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;">Established in 1992 as
Suraksha Diagnostic & Eye Centre (P) Ltd. in Kolkata, we started as one of
the first diagnostic centers in Kolkata to provide all pathology and radiology
services under one roof. This convenience, along with our unwavering commitment
to accuracy and service, resulted in steady growth and popularity. Within 3
years we could confidently open a second Center at Siliguri, in North Bengal,
which remains the largest such facility in the region, and today caters not
only to patients from North Bengal, but also neighbouring States and countries.
Since then we have grown steadily across Bengal, Bihar, and Delhi NCR.<o:p></o:p></span></b></div>
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<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;">The best of technology
and knowhow <o:p></o:p></span></b></div>
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<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;">Committed to deliver
world-class quality, Suraksha’s Diagnostic Centres are equipped with
state-of-the-art equipment from GE, Schiller, Beckman Coulter, Siemens, Roche
Diagnostic, Biorat D10, Variant Turbo, Biomerieux, Phillips, etc. The
technology is backed by high caliber diagnosticians: radiologists,
bio-chemists, pathologists, microbiologists as well as skilled technicians.
Diagnostic services range from radiology to pathology and histopathology and
molecular biology.<o:p></o:p></span></b></div>
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<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;">Setting benchmarks in
service<o:p></o:p></span></b></div>
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<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;">Service has always
been the distinguishing factor in Suraksha’s popularity. Whether it is the
comfort, convenience or courtesy at the Centres or in delivering quick,
accurate reports, we have led industry practices in India. Today with services
such as online reports and SMS alerts we continue to lead the way in leveraging
technology for better services<o:p></o:p></span></b></div>
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<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;">The neighbourhood
polyclinics<o:p></o:p></span></b></div>
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<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;">Suraksha Polyclinics,
where specialist doctors can be consulted directly by patients, is another
aspect of Suraksha’s service. All Suraksha Diagnostic Centres have an
associated Polyclinic. Most polyclinics include super-speciailty clinics for
Diabetes, Blood Pressure and Pain Management to provide holistic treatment. <o:p></o:p></span></b><br />
<b><span style="color: #b9210b; font-family: "arial" , sans-serif; font-size: 13.5pt;"><br /></span></b>
<span style="color: red; font-family: "arial" , sans-serif; font-size: 13.5pt;">It's for you to read and experience and share your experience as part of comments to this blog, which would not only enhance the quality of Suraksha, but would also provide more confidence to all the patients waiting to get diagnosed done at the centers. </span></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com2tag:blogger.com,1999:blog-1338132981823096209.post-90710287700632736032016-08-26T19:17:00.001+05:302016-08-31T19:27:22.560+05:30How Family Business Turns into a Behemoth, then Cares a Damn about Customers, Citizens and Ministers-The DTDC Way in India<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://1.bp.blogspot.com/-wDtZpL2h0X8/V8BH8BSFhkI/AAAAAAAAF9s/rWnFru3_zWENs43cpnmedk-lLcd5fzvsQCLcB/s1600/dtdc.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="365" src="https://1.bp.blogspot.com/-wDtZpL2h0X8/V8BH8BSFhkI/AAAAAAAAF9s/rWnFru3_zWENs43cpnmedk-lLcd5fzvsQCLcB/s640/dtdc.jpg" width="640" /></a></div>
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Sample this, One of the largest logistics player in the Indian Market is DTDC and their punchline is "Delivering Value". Customers in India consider it the leader, even though DHL-Blue Dart a tad expensive is generally a better option and if one considers, value for money, then EMS of Government of India is a better bet, especially after the first hand experience encountered by yours truly while dealing with the top management of DTDC! To become a household name on the basis of sheer determination, especially when the Indian market was shifting from the postal services to courier companies, one has to acknowledge the grit and courage of the DTDC's founders, Chakraborty's (I actually feel proud to share the same surname till this point of discussion, but curse self, subsequently, the reasons you get to know after reading the complete blog) deserves a pat on the back for the same!</div>
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However, the feel good factor as an important stakeholder for DTDC, i.e. the customer is limited to that point in time. Subsequently, whatever is being experienced from the 18th of August 2016 to<br />
till date and hopefully in the future (after looking into the nasty approach of the company and never say die approach of a humiliated customer and Indian citizen), one can safely predict that the company's services needs to be boycotted, in light of the unethical business approaches, falsifying and twisting facts, arrogance of the top management, trying to malign Indians, Indian ministers, Indian customers, Indian judiciary, just because they feel being a behemoth in the industry, they can do away with everything. The company is an example of <i>chalta hain</i> attitude is commonly referred in Hindi. </div>
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The starting of the episode can be read from this link below-</div>
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<span style="background-color: white; color: #1d2129; font-family: "helvetica" , "arial" , sans-serif; font-size: 14px; line-height: 18px; text-align: left; white-space: pre-wrap;"><a href="http://manishankarthetrainer.blogspot.ae/2016/08/dtdc-unethical-logistics-company-in.html">http://manishankarthetrainer.blogspot.ae/2016/08/dtdc-unethical-logistics-company-in.html</a></span></div>
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<span style="color: #1d2129; font-family: "helvetica" , "arial" , sans-serif;"><span style="background-color: white; font-size: 14px; line-height: 18px; white-space: pre-wrap;">The communication between the top management of DTDC and the customer can be read from the link below-</span></span></div>
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<span style="background-color: white; color: #1d2129; font-family: "helvetica" , "arial" , sans-serif; font-size: 14px; line-height: 18px; white-space: pre-wrap;"><a href="http://manishankarthetrainer.blogspot.ae/2016/08/the-dtdc-saga-of-unethical-business.html">http://manishankarthetrainer.blogspot.ae/2016/08/the-dtdc-saga-of-unethical-business.html</a></span></div>
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If you analyze the communications the customer had with the top management of DTDC and relate with the happenings that had been experienced by the customer, one can conclude the culture of the so called behemoth, is full of "I CARE A DAMN FOR ANYONE" and this reflects the fact that the company has forgot its humble beginning, just because they presume they cannot be dethroned from numero-uno status, as there is no other competitors in India! Well wishful thinking has no ends though!</div>
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The CMD tendered an unconditional apology, with an assurance to get into the root cause, never to surface again till date. He handed over the mantle to his daughter, who is supposed to be the director of customer complaint and from her approach, her language, way of communication, it is apparent she has an approach of "my way or high way", "care a damn for Indian citizen, for Indian Ministers, for Indian laws"! The company thinks they are good in communicating with a customer via phone or through emails, but as the evidence assimilated by the customer of all the communications that have taken place, so far, DTDC in fact looks silly, as they have a myopic approach into everything. For DTDC it is buying time to cover up mistakes, completely deny blunders saying they are mistakes till the time they are produced evidence showing their stories are good for comics and does not fit into corporate practices and dealings. No wonder so many customers have placed their poor experiences in the web, however, the company knows it very well, people do not have time to follow-up on those complaints to take them to the logical end and therefore, the show of arrogance is evident from the top management. But, they might ignore the fact that exceptions are always there, in the world around them!</div>
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The daughter of CMD, Arpita Chakraborty Mittra, director of customer complaint is perhaps the best case of a misfit in corporate India, but thankfully her parents being the promoter, nobody can dare to raise their voice against her, at least within the company. However, her sense of immaturity is evident in all her communications, as you can see from <a href="http://manishankarthetrainer.blogspot.ae/2016/08/the-dtdc-saga-of-unethical-business.html" style="font-family: helvetica, arial, sans-serif; font-size: 14px; line-height: 18px; white-space: pre-wrap;">http://manishankarthetrainer.blogspot.ae/2016/08/the-dtdc-saga-of-unethical-business.html</a> . I wonder why the researchers and research bodies/companies/media houses do not conduct a study on customer satisfaction for DTDC vis-a-vis their competitors and why no studies are done to decipher the organizational culture prevailing within the business entity. Yours truly would definitely join hands with Indian media houses for such an exercise in the welfare of all Indian Customers, Indian Government and the State of West Bengal. </div>
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The director wants to hide her employees wrong-doing by terming it as a mistake as was done by her father, she wants to play around her father's unconditional apology, by metamorphosing it into an conditional way of negotiating with the customer, just because she does not want to compensate the customer for the loss and refund the money paid towards the service. She does not want to answer queries a customer has the right to ask, she does not want a customer to approach a consumer court<br />
and she makes that a condition to pay back the refund after her company made a mess and a blunder of the business transaction. She throws tantrums and is arrogant, she is never humble and submissive, commensurate with her post, she never verifies with facts, figures and records before communicating with the customer, who has lost thousands of rupees just because of the unethical business practice of DTDC. She is an ideal package of a wrong person, in a wrong job, at the wrong time, only because everything is right about the promoters and she happens to share their genes!<br />
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Her style of management portrays novel management styles, hitherto unavailable in professional publications and also absent with practitioners of leading companies. Her way shows management by confusion, where she tries to impose her intended confused state of mind into the customer. This<br />
is pretty evident from the fact that she does not like to acknowledge her paternal surname, Chakraborty in one instance, and yours truly being the customer on another! I wonder in a professionally managed enterprise, where there is no one from her family as part of the promoting member, she would not even get a job of an executive, leave aside being a part of the top management!</div>
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She does not want a customer to raise his voice against the unethical practices, she terms them as personal attack, whereas, the sequence of events clearly depicts, how it has only professional significance. She does not want customer to approach the consumer court for claiming<br />
the damages done by her company. She is trying to bargain for a refund of the basic amount devoid of taxes (even when all these are not mentioned as part of the billing receipt of the customer), she is trying to remind her father apologized, but is not willing to accept the fact that he disappeared subsequently, showcasing poor leadership skill by the company masthead. If a father being the CMD runs away by giving the baton to his daughter, the so called director of the company, who is incapable personality-wise to fit into that role, one can safely predict the mindset of the organizational leadership and the culture prevailing within their fiefdom. </div>
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If one reads and hears the communication of DTDC top brass, their channel partners and their employees and compare with the behavior of the front-line employees, while the latter carries out their day to day task, one can observe the void existing between theory and practice for DTDC. Her (Director of Customer Complaint) conditional based ways of dealing with customers, especially when her company has been caught red handed in every step, while practicing unethical business practices, speaks volumes about the hidden objective of the company promoters. </div>
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She pretends to be completely ignorant when customer asks pointed questions, after a blunder is committed, where they were not mistakes, but unethical business agenda, otherwise, how can one explain her silence on issues related to mandatory information that needs to be a part of customer invoice, how can one deny explaining the rationale of two consignments sent from same place to the same receiver, reach in six days and another in two days flat! How can one see the standard operating procedure followed in one and completely absent in other? How can they cook up stories which are unbelievable to even an infant in one and does not do it in another? How can the CMD say he is offering unconditional apology when her daughter has put conditions even to return back the minuscule amount taken as delivery charge (devoid of taxes)? How can the CMD categorize fictitious information put in the tracking website as mistakes, when they are blatant lies?<br />
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The director has finally sent a request to the customer for providing his bank account so that the refund is done on the charges devoid of taxes. One wonders, why should the customer be asked to pay the taxes, when the services provided by the company was of no use to the customer? It clearly shows the moral standing of a company, which is only there to mint money from the Indian market, by hook or crook. The director did not respond to the customers query whether this payment of refund stops him from approaching the consumer court or not, however, the customer made it clear, that since the loss made by the company is huge and DTDC has clearly mentioned they are not liable to compensate the customer, the only way out left is consumer court. Being a customer who is always upright to the rights of the fellow customer base in India, it is imperative for him to spread the message of DTDC experience to everybody through social media, print and electronic media. Let a company like DTDC realize the impact of unethical approaches vis-a-vis their brand image and profitability. It is indeed surprising that DTDC has finally refunded the full money, i.e. 110 INR without deducting the taxes as well, as was being said by director-customer complaints. Probably, the top management has realized the impact the situation might have if at all after being caught on the wrong foot, every time, they decide to deduct the taxes from the customer, for whom, the services was just useless!</div>
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On one hand, leaders like the PM of India and the CM of West Bengal is trying their level best to make the country and the state as the best place to do business and rope in investments, and on the other such so called behemoths in an important industry like that of logistics are indulging in such unethical practices, where they malign Indians, care a damn for Indian ministers/leaders and does not even bother to consider Indian law with a mark of respect, which are to be followed in to-to. In such a scenario, do you think, India as a country and West Bengal as a state prosper? NO! But, we need to stop blaming the leadership of the country and the states, as it's basically these so called industrialists who are involved in decimating the Indian image, only for their ulterior motives. Their ulterior motive is not to encourage competitors as they know very well, once customers get hold of viable alternatives, they would never look back to such illicit business houses. </div>
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The punchline of DTDC says, "Delivering Value", but in reality, it is "Delivering Lies, Delivering Arrogance, Delivering Damage, Delivering Care a Damn Approach" to the customers, countrymen, ministers and other stakeholders of business!</div>
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Read more in news papers, social media and will keep updated once the consumer<br />
court proceedings starts, meanwhile stay connected and think A BILLION TIMES BEFORE YOU AVAIL DTDC SERVICES!</div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-85825574458676047892016-08-23T20:39:00.001+05:302016-08-31T19:29:00.645+05:30The DTDC saga of Unethical Business Practices in India Continues......<div dir="ltr" style="text-align: left;" trbidi="on">
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<span style="background: white; color: #1d2129; font-family: "arial" , sans-serif;">http://manishankarthetrainer.blogspot.ae/2016/08/dtdc-unethical-logistics-company-in.html</span><span dir="RTL" lang="AR-SA" style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: white; color: #1d2129; font-family: "arial" , sans-serif;">Read on to know the subsequent developments........</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">The incident
is beginning to unfold and is pointing towards the fact that even a
market leader like DTDC is afraid to accept their own mistake, and they are
instead trying to cook up stories one over to the other, just to avoid paying
compensation to the customer. A genuine market leader or ethical leader in
business accepts their mistake gracefully, compensate and apologize to the
customer, and also learn from the mistake, so as to make it a learning
lesson/experience. On the other hand, run of the mill companies, try to neglect
such issues, thinking it would die a slow death as they are afraid to accept
their own mistakes. They see the amount of compensation bigger than the
permanent damage the brand name is going to suffer in the age of knowledge,
information and technology!<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">In order to
read the subsequent developments that happened over telephone, when DTDC
officials(Dipanjan-9830057062 (today), 9831947222 (last friday), Arnab Dutta- 0</span><span style="background: white; color: #1d2129; font-family: "arial" , sans-serif;">3324320231</span><span style="font-family: "times new roman" , serif;"> Moloy Mridha-898106921 in Kolkata, India, called the
receiver of the shipment, you should read the emailed communication below, sent
to the top brass of DTDC. Till the time of writing this blog, there was two
apologies, one from the CMD himself and one from PA to the Director, devoid of
any compensation.<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">Read the
emails below to know more and understand the type of organization DTDC is....<o:p></o:p></span></div>
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<i><span style="background: yellow; font-family: "arial" , sans-serif;">Subject of the Email- Consignment- K89474961 (Complaint and
Unethical Business Practices by DTDC)</span></i><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<u><span style="background: yellow; font-family: "arial" , sans-serif;">To all Global Offices of DTDC, including Indian HQ</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
DTDCians,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Greetings!</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">It
is indeed shameful to be a stakeholder for an unethical company like DTDC,
which is nothing more than a fictitious entity. The company has built its brand
name in the market, only to earn revenues the unethical way. </span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">For
further details refer to the link below and see the attachment as well. I am
sure, it might have reached the top bosses of DTDC, viz. Mr. Subhashish
Chakraborty, Mr. Abhishek Chakraborty, Mr. Suresh Bansal, Ms. Arpita
Chakraborty Mittra and Mrs. Tapasi Chakraborty. In fact, I am feeling bad that
coincidentally, I too share the same surname like that of the company top
management.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">I
intend to make it a complete case study and publish in international
publications and also approach the consumer court and ministry of commerce and
ministry of company affairs, government of India, so that, innocent customers
are not duped anymore.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">The
link of the blog detailing the incident is as follows-</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<b><span style="background: yellow; font-family: "arial" , sans-serif;"><a href="http://manishankarthetrainer.blogspot.ae/2016/08/dtdc-unethical-logistics-company-in.html"><span style="color: blue;">http://manishankarthetrainer.blogspot.ae/2016/08/dtdc-unethical-logistics-company-in.html</span></a></span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">On
the contrary DTDC can learn the best practices in Business from other
companies, which is present in blog below<b>-</b></span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<b><span style="background: yellow; font-family: "arial" , sans-serif;"><a href="http://manishankarthetrainer.blogspot.ae/2016/08/real-life-case-study-on-corporate.html"><span style="color: blue;">http://manishankarthetrainer.blogspot.ae/2016/08/real-life-case-study-on-corporate.html</span></a></span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<b><span style="background: yellow;">Kind Regards,</span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<b><span style="background: yellow;">Dr. Manishankar
Chakraborty </span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<u><span style="font-family: "times new roman" , serif;">To
Kolkata office, where the consignment was sent</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">----------
Forwarded message ----------</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">From: <b>DrManishankar
Chakraborty</b> </span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Date:
Thu, Aug 18, 2016 at 5:27 PM</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Subject:
Consignment- K89474961 (Complaint)</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">To: css.kolkata@dtdc.com</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
Sir/Madam,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Greetings!</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">It
is indeed strange that my consignment sent on the 13th of August 2016 from
Agartala to Kolkata has not yet reached the destination.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Is
this your express service after charging 110 INR?</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Shall
I approach consumer court and also make this experience public through social,
electronic and print media?</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Regards</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<b><span style="background: yellow;">Kind Regards,</span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<b><span style="background: yellow;">Dr. Manishankar
Chakraborty </span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<u><span style="background: yellow; font-family: "times new roman" , serif;">From the CMD of DTDC</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<td style="padding: 0in 0in 0in 0in;"><div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<b><span style="background: yellow; font-family: "arial" , sans-serif;">Subhasish
Chakraborty</span></b><b><span style="background: yellow; font-family: "arial" , sans-serif;"> </span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<td style="height: 12.0pt; padding: 0in 0in 0in 0in;" valign="top"><div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: right;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Aug 20 (3 days ago)</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">to Arpita, Abhishek, Kaushik, SUKANTA, Pinaki, SANTANU, me</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "times new roman" , serif;">Dear Dr. Chakraborty ,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "times new roman" , serif;">It is indeed a matter of shame for me as a leader of this organisation
to read this mail and the content . I am now in Australia and taking the next
flight to Kolkata and will personally investigate this case . Looks to me
delivery person wrongly updated the tracking and we will go bottom of this case
. </span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "times new roman" , serif;">I am extremely sorry and tendering my unconditional apology and I take
the responsibly as head of this organisation . Please allow me some time till I
reach Kolkata . I have now tried your India number but it’s not available at
this time of the day .</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<tr>
<td style="padding: .75pt .75pt .75pt .75pt;"><div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center;">
<span style="background: yellow; font-family: "times new roman" , serif;">Subhasish Chakraborty</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="padding: .75pt .75pt .75pt .75pt;"><div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center;">
<b><span style="background: yellow; font-family: "times new roman" , serif;">Chairman & Managing Director</span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
</td>
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<tr style="height: 10.0pt; mso-yfti-irow: 2;">
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<td style="padding: .75pt .75pt .75pt .75pt;"><div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center;">
<span style="background: yellow; font-family: "times new roman" , serif;">DTDC Express Ltd.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="padding: .75pt .75pt .75pt .75pt;"><div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center;">
<span style="background: yellow; font-family: "times new roman" , serif;">DTDC House, #3, Victoria Road</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="padding: .75pt .75pt .75pt .75pt;"><div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center;">
<span style="background: yellow; font-family: "times new roman" , serif;">Bangalore _ 560 047, India</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
</td>
</tr>
<tr>
<td style="padding: .75pt .75pt .75pt .75pt;"></td>
</tr>
<tr>
<td style="padding: .75pt .75pt .75pt .75pt;"><div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center;">
<span style="background: yellow; font-family: "times new roman" , serif;"><a href="http://www.dtdc.com/"><span style="color: blue;">www.dtdc.com</span></a></span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
</td>
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<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<u><span style="background: yellow; font-family: "arial" , sans-serif;">To the CMD of DTDC</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
Mr. Subhasish Chakraborty,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Greetings!</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Thanks
for your response. </span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">I
am sure such instances would not only malign the brand image of DTDC, but would
also bring down the identity of Indian organizations, especially, when NRI's/Indian
diaspora like us are the ones who recommend Indian companies to the
expats from other nations.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">I
shall await your fact finding report and the subsequent decision taken
pertaining to this incident. I had to bear huge loss for this incident meted
out by your company.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Yes,
my India number is switched off, as my other number is active.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Kind
Regards,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: center;">
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<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "times new roman" , serif;">Dr. Manishankar Chakraborty</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<u><span style="background: yellow; font-family: "arial" , sans-serif;">From the PA to Director of DTDC</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
Dr. Chakraborty,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Greetings
of the day!</span><span style="font-family: "arial" , sans-serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">We
acknowledge receipt of your mail. At the outset, please accept our sincere
apologies for the inconvenience caused to you for the delay in delivery of the
subject shipment. We have seen the query being escalated to our Chairman Sir
and same has been taken care of immediately with the concerned
franchisee. </span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Please
find below as quoted by our concerned Channel Partner-</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<b><i><span style="background: yellow;">Respected Arpita Mam</span></i></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<b><i><span style="background: yellow;">Ref consignment was
addressed to Mrs. S Roy Das, was wrongly updated delivered on 17th by my
delivery boy. But the consignment was delivered on 19th at 5:30PM. As the
consignment was wrongly updated my delivery boy attempted delivery on 18th but
the door was locked.</span></i></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<b><i><span style="background: yellow;">Kindly forgive me and
my delivery boy for this issue, and we promise that this won't repeat again in
future.</span></i></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<b><i><span style="background: yellow; font-family: "arial" , sans-serif;">Thanks & Regards </span></i></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Also,
Sir, we have taken this as an important feedback and have taken corrective
measures for avoiding the same in future.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Once
again inconvenience is highly regretted.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">Thanks
& Regards,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<br /></div>
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<b><span style="background: yellow; font-family: "arial" , sans-serif;">JP (Ms Jaggoseni Paul)</span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<span style="background: yellow; font-family: "arial" , sans-serif;">PA
to Director</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
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<br /></div>
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<u><span style="background: yellow; font-family: "arial" , sans-serif;">To the PA of Director of DTDC</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
Ms. Paul,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Greetings!</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Thanks
for your email.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">It
is not the question of a solitary minor mistake, it had a bigger ramification,
especially when I had to bear a loss of INR 35,000 for this callousness on your
part. Moreover, your company had never called up the receiver, if at all the
door was found locked. To make matters worse, the real story told by the
person, when the receiver called up was that, it could not be delivered on 17th
owing to rains! The system recorded it as delivered and also put it as being
handed over to the father, when father did not stay at all in that building.
The calls were never attended, till the one that was attended on the day of
delivery and even the emails went unanswered. This is not a mere mistake, this
is a grave intentional error of gigantic proportion and an act that was
committed sequentially one over the other, just for the convenience of the
company officials/franchisee, forgetting about the customer and his need
completely.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">In
case, I am not compensated for my loss, I shall approach the consumer court and
also Ministry of Company Affairs and Ministry of Commerce, Government of India
and shall also meet the CM at the personal level to share this experience
happening in her state. Furthermore, I shall also highlight this as an
unethical business practices, all across the world, including India, as I
represent that community of professionals. I have procured all the records from
your website, as well as possess the record of all conversations that has
happened with the company officials so far.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Kind
Regards,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "times new roman" , serif;">Dr. Manishankar Chakraborty</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<u><span style="background: yellow; font-family: "arial" , sans-serif;">To the PA of Director of DTDC</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
Ms. Paul,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">In
order to substantiate my email, sent a few minutes, kindly refer to the screen
shot as attachment of the tracking detail present in <a href="http://www.dtdc.com/tracking/K89474961"><span style="color: blue;">http://www.dtdc.com/tracking/K89474961</span></a> .</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Kind
Regards,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "times new roman" , serif;">Dr. Manishankar Chakraborty</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<u><span style="background: yellow; font-family: "arial" , sans-serif;">To the CMD of DTDC</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
Mr. Chakraborty,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Greetings!</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">I
am sure you have reached India and Kolkata. Any updates on the fact-finding
status and subsequent decisions on the incident please?</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Meanwhile,
I would like to ask you that there is a new consignment that is to be sent from
the same address in Agartala and also to be delivered to the same address as
before. Would that shipment also meet the same fate or since I escalated the
last issue to the top management, my shipment would not reach the destination
at all?</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Awaiting
your kind response please.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Warm
Regards,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;"><br clear="all" />
</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<b><span style="background: yellow;">Dr. Manishankar
Chakraborty PhD, MBA</span></b><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<u><span style="background: yellow; font-family: "arial" , sans-serif;">To the CMD of DTDC</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
Mr. Chakraborty,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">To
add to what I wrote a little while back, I was told by my relative, your
Bansdroni Franchisee called her up now, precisely, it was some Arpita
Chakraborty. She told my relative that the delivery boy was feeling
shy/ashamed to call her when she found the door closed! To this my relative
said the procedure is to drop a message on the door when its found
closed/locked during delivery and then call up the receiver's number of
the receiver of the consignment. Now, that your people have been caught red
handed in unethical business practices, they are cooking story after story! One
goof up cascading into another, just to protect themselves. Are these the
corporate practices of a brand like DTDC?</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Trust
me all these conversation even on telephone has been recorded from day one,
including the emails.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Is
this what your company is all about? Committing blunder and then trying to hide
it through ignorance!</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">I
will go to the extreme to see that its reaches the topmost in India and to all
common public.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Its
already doing waves in social media, hope you are aware about that!</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Kind
Regards,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dr.
Manishankar Chakraborty</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<u><span style="background: yellow; font-family: "arial" , sans-serif;">To the CMD of DTDC</span></u><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dear
Mr. Chakraborty,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">It
seems Ms. Arpita Chakraborty asked my relative, when the shipment has been
delivered why are we seeking compensation?</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">See
the sequence of events below, even though you are aware about the same-</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">I
dispatched it on 13th August from Agartala, was told that it would be delivered
on 16th August as 15th August is a holiday,There was no delivery till 18th, no
calls/no contacts made by DTDC, till that time, not even response to my
emails/calls and also to those of my relative on the part of your organization.
On 19th when I saw in your tracking site, it was mentioned that it has been delivered
and handed over to the father, I was astonished! Then my relative called up,
and this time luckily the phone was taken and after repeated request and
detailing the incident, the consignment was delivered on that evening, followed
by cooking up of stories, one after the other. In the interim, owing to this
delay, I lost INR 35000, so how can Ms. Arpita Chakraborty say why to
compensate when its delivered? She being a part of the management team, how can
she say that? Has she forgotten that she is in the express delivery logistics
industry and is part of a leading brand? I am really taken aback, but, I
won't be silent. I will knock the doors of consumer court, as I have all my
evidences and furthermore, start a campaign in social, electronic and print medium
to highlight such practices by DTDC. There are many such complaints available
online, so I have grounds for a massive campaign to save the poor customer from
falling prey.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">This
is not how business is done and you simply cannot take the customers for a ride,
just because you tend to be the market leader. It is the customer and the
society who made you the leader in the first place.</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">If
you think this episode will die down with the passage of time, like many others
present in the internet, you are probably wrong! Let me start by marking a copy
to the Honorable PM of India and Honorable CM of West Bengal. </span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Witness
customer power now!</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Regards,</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt; text-align: justify;">
<span style="background: yellow; font-family: "arial" , sans-serif;">Dr.
Manishankar Chakraborty</span><span style="font-family: "times new roman" , serif;"><o:p></o:p></span><br />
<span style="background-color: yellow; font-family: "arial" , sans-serif;"><br /></span>
<br />
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<o:p style="background-color: yellow;"><u> Email from Arpita Mittra, DTDC</u></o:p></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Mr Chakraborty,<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">I'm a little confused
with the last two emails, where there is reference to Ms Arpita Chakraborty
from DTDC. I'm the only one with that name working for DTDC, so far. And I have
not spoken with anyone at the consignee's place. Im taken aback, just like you,
that so many personal and professional accusations have been made without
verifying any details. Kindly let me know how do I reach your relative who has
mentioned these details falsely in my name.<br />
<br />
I understand that you are upset and frustrated that the shipment did not
deliver in time and that, it was wrongly updated on our website. For this, our
Chairman himself has tendered his unconditional apology. Also, Ms Paul has
informed you on the findings of the wrong update. What other information are
you seeking from the Chairman? No one has covered up any mistake , as that is
not a value we practice at DTDC. You have been given complete details on why
the shipment was delayed and wrongly updated. As for action on the defaulter,
we will take it up very sternly, which of course is our internal procedure, and
we are not liable to share that with you. <o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Secondly, since the
shipment was delay delivered, any compensation if at all due, is the service
charged for the courier. Though the service opted was not the Premium Time
bound, yet we will consider it as it is our service failure.<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Third and not the
least, in one of your emails you have mentioned how the service failure can
bring shame for Indians and Indian companies in Dubai. I agree. At the same
time I also notice how some Indians just like many politicians in India, know
and show the weight of power unnecessarily. <o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">We have accepted our
mistake upfront and offered to refund the charge we had collected for the
service. Kindly let me know how you would like to collect the same, for the
next course of actions and formalities to be completed.<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">With Regards<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="background-color: yellow;">Arpita Mittra<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><u><br /></u></span></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="color: #222222; font-family: "arial" , sans-serif;"><span style="background-color: yellow; font-size: 12.6667px;"><u>Reply from Dr. Manishankar Chakraborty to Ms. Arpita Mittra</u></span></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><br /></span></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Arpita,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">The name was told by
Mr. Dipanjan,a franchisee personnel from Bansdroni and I quote him,
" Madam Arpita Chakraborty, daughter of....... wanted to
know...........". so I presumed you are part of the family owing the
business. You can refer my first mail where I referred you as Mitra as I saw
that in your website. So what I mentioned in my last mail has substance and is
not based on imagination. As far as my relatives details are concerned, its
already there in the record and therefore, your company has been in touch with
the person concerned with different version of stories since the time you were
caught on the wrong foot. The CMD has accepted the mistake and he said he would
get back to me after reaching India, and once he reaches into the root
cause, but unfortunately that has not happened so far. The CMD has accepted the
mistake, but he never said it is intentional, and furthermore, all the calls
made by your company/franchisee personnel had different version every time
there was discussion with my relative, which is perturbing to say the least.<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Your company
executives said you wanted to know, why should there be a compensation when the
shipment has reached? How and what situation led to the shipment reaching the
destination is never discussed by your officials, which is absolutely bizarre!
The delivery boy himself said he did not come, then how did Mr. Dipanjan say
that he found the door locked? If the door was locked why was no message sent
or even no calls made to the receiver? Are these not the standard
operating procedure of a logistics player? It was the receiver who initiated
the receiving process, in spite of the fact that the blunder was done by your
company, but still every time an executive spoke they are harping on the
episode that the delivery boy came, but he was ashamed/shy, another version
said it was raining so he did not turn up (and it was moloy himself the
delivery boy who narrated this episode) and then on the top of it, it was
put in the tracking details as being delivered to the father, when father never
stayed there! This the CMD said was a mere mistake! Was this is a mistake or an
intentional blunder at the cost of the customer? <o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">The consignment was
supposed to reach on 16th August as was told by DTDC officials in Agartala, it
reached after a delay caused by the company and that too when the customer
himself woke the company up from the slumber. In the process, I lost 35000 Rs.
Who is going to compensate me for that loss? Was it my fault like many others
to trust brand DTDC on promise in delivery? Now, after all these happenings,
you are showing an arrogance oriented refund of 110 INR, when I lost INR 35000
for DTDC! And you are saying you follow corporate principles in the true sense
and that you have accepted your mistake upfront! If that would have been the
case, DTDC would have knocked the door with an apology, there would not have
been any need for the customer to wake up the company that too when things were
cooked up so badly, after a major blunder in the service delivery process.<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">To equate citizens and
politicians in bad light speaks a lot about your approach towards these
stakeholders, as being a corporate entity, you should not forget they form the
backbone for any industry and organization. It also speaks volumes about the
organizations psyche towards people in general. I am indeed surprised to note
such a statement from the top management of a leading company. You can refund
back the money to the receiver in person, however, I would still seek
compensation for my loss of 35,000 INR for the gross negligence on the part of
your company.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Regards,<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span style="background-color: yellow;">Dr. Manishankar Chakraborty</span><o:p></o:p></div>
<div class="MsoNormal">
<u style="background-color: yellow;"><br /></u></div>
<span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; font-family: "arial" , sans-serif;"><u style="background-color: yellow;">
</u></span><br />
<div class="MsoNormal">
<div class="MsoNormal">
<span style="background-color: yellow;"><u>Email from Ms. Arpita Mittra to Dr. Manishankar Chakraborty</u><o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><br /></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Mr Chakraborty,<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">The courier charges
minus taxes will be refunded to the sender of the shipment, as full and final
settlement on the subject shipment, as soon as formalities are completed. <o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><u>Reply from Dr. Manishankar
Chakraborty to Ms. Arpita Mittra</u><o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><span style="background-color: yellow;">That's your final
settlement, I will progress with the matter, in light of my losses to the tune
of INR 35,000, and more so, when you have maligned my fellow Indians, customers
and also our country's leaders, JUST TO COVER UP YOUR COMPANY'S WRONGDOING! </span><span style="background-color: white;"><o:p></o:p></span></span></div>
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<span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><!--[if gte vml 1]><v:shapetype
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<br /></div>
<div class="MsoNormal">
<br /></div>
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<span style="background-color: yellow;"><br /></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><u>Email from Dr.
Manishankar Chakraborty to Ms. Arpita Mittra</u><o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><br /></span></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><br /></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Just to add one more
aspect, the bill given to me while handing over the shipment at your Agartala
office does not talk about the tax, nor there is itemized billing done, for the
customer. It only says Rs. 110<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><br /></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Now, when you deduct
taxes, what would be the basis as the customer has the right to know the
complete break-up of the amount he pays to seek a service or buy a product,
Moreover, transparent organizations make it a point to mention it in the bill,
which you haven't done as per the regulations.<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><br /></span></div>
<span style="background-color: yellow;"><br /></span>
<br />
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><span style="background-color: yellow;">I need an explanation
for this as well</span><span style="background-color: white;"><o:p></o:p></span></span><br />
<span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><span style="background-color: yellow;"><br /></span></span>
<span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><span style="background-color: yellow;"><br /></span></span></div>
<div class="MsoNormal">
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><u style="background-color: yellow;">From Dr.
Manishankar Chakraborty (MSC) to Ms. Arpita Chakraborty Mittra,
Director-Customer Complaint (ACM)<o:p></o:p></u></b></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Aprita Chakraborty
Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">What is the status of
your formalities pertaining to the case?<o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<b><u style="background-color: yellow;">Reply from ACM to
MSC<o:p></o:p></u></b></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Mr Chakraborty,<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Information has been
sent to the booking office to try and contact sender. So if you have their
contact, do share with the us, so that they can fill up the necessary papers
and initiate the refund.<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<b><u><span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Its ridiculous to say
the least! I am the sender myself, don't you check the records, before
mailing/communicating. Last time, you were confused about your name as well in
the same fashion!<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">You can contact Mr.
ML Chakraborty my father on 0381-********* or 9*********.<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">I would repeat my
request to send me the tax related details as had been our talk a couple
of days back, since no such details was given in the payment receipt and
especially when you mentioned to deduct the taxes. As a customer, I have the
right to know that and also why it was not part of billing receipt. <o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<b><u><span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">From ACM to MSC<o:p></o:p></span></u></b></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Mr Chakraborty,<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Sorry for being
confused about you being the sender. Various communications had led me to
assume that you were residing in Dubai and shipment was sent from Agartala on
your behalf. <o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Booking rates are
given inclusive of all taxes for simplicity of rate structure. In any case, the
only tax in the transaction is the service tax set by and paid to the
Government of India @15%. <o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">We will surely get in
touch with your father. Does he have the shipper copy of the Airwaybill? That
will be required for raising the refund claim.<o:p></o:p></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
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<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">All my emails
categorically mentioned that I am the sender and it was done by me while I was
in India. The records at your end also showed that.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">The break-up of the
rate is not mentioned in the payment receipt provided by your Agartala office
and the regulatory requirements makes it essential to provide an itemized bill
to the consumer. <o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">My father does not
have the shipper, its with me and I am sure you would not ask for that,
especially when your company have had enough goof-ups done till date.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Just to put on record
even after you have given the refund, I am approaching the consumer court for
the compensation, in addition to the harassment, I had to face, not to mention
the unethical approach and words meted out and expressed towards the customers
as well as the government<o:p></o:p></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">From ACM to MSC<o:p></o:p></span></u></b></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Mr Chakraborty,<o:p></o:p></span></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Few facts on the
subject case:<o:p></o:p></span></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">1. It is not necessary
for us to give a breakup of charges. It is clearly mentioned on the airwaybill
that the rate is inclusive of service tax. However if anyone wants to know the
breakup, it is available in all the counters, or one simply needs to ask for
it. It's not a secret, that a service provider will charge service tax.<o:p></o:p></span></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">2. If the shipper copy
is not handed over to us along with refund request, the process cannot be
initiated.<o:p></o:p></span></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">3. In case the sender
is not willing to take the refund offered as the full and final settlement of
the case, then the refund will not be processed.<o:p></o:p></span></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">4. For delayed
delivery, DTDC, as the service provider owes back the charges collected for the
service only. We are not liable to compensate for any consequential losses
claimed.<o:p></o:p></span></div>
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<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Given the above facts and the email below, we
will be forced to withdraw our refund offer as you are not willing to accept the
offer. In case you change your mind, do let us know within next 2 working days,
post which the offer will be closed.</span><span style="color: #500050; font-family: "arial" , sans-serif; font-size: 9.5pt;"><br />
<!--[if !supportLineBreakNewLine]--><br />
<!--[endif]--></span><span style="color: #500050; font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
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<b><u><span style="background-color: yellow; color: #500050; font-family: "times new roman" , serif; font-size: 12pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
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<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">It seems you have
taken an arrogant stance since the outset, and only because you happen to be
the founder's family member, you are director of customer experience, as your
approach, language and covering up your/your company's wrong doings doesn't
match with your position, whatsoever! TO ANSWER YOUR FACTS, here we go-<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">(1) What do you mean
by it is available in the counter, then why did you print the receipt with
provisions for tariff (FSC and ST), Risk surcharge, service tax and then the
total amount (A+B+C), Why should the customer ask for all these when they are
mandatory information as per the laws of the land, or as you have abused
Indians and Indian Minister in one of your emails, do you also care a damn for
the Indian laws as well and think being a logistics behemoth you think you can
cover up?<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">(2)The shipper copy is
being attached with the email. Now let me say, that this incident was brought
to light by the customer, after the goof-up was made by your company. It was
the receiver who spent the money and time and followed-up and then, when facts
were provided your company realized the mistake! In spite of cooking up
stories, there were apology saying it is a "mistake" and then after a
long exchange of emails, you offered the refund, not on your own, till it was
clear beyond doubt its DTDC who have done it. The company could have done that
in the first mail itself rather than making verbal apology, saying they will
find the root cause, not to come back with an explanation, again, till the
customer pinched DTDC. It shows, even though you were caught on the wrong foot,
you were not ready to do the refund. Secondly, where does it say, that the
refund is to be paid devoid of taxes, especially,after the useless service is
of no use to the customer, especially after he met a loss of INR 35,000 and top
it up all sort of covering up approaches and arrogance by the DIRECTOR OF
CUSTOMER EXPERIENCE is being displayed. You are not doing a service by
refunding, you are trying to do a consolation. In fact the unconditional
apology the CMD made in his first mail and then disappeared from the scene by
handing over to her daughter, turns out to be conditional! Therein lies another
aspect on unethical business dealings by DTDC.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">(3) No where, the
customer said he is not willing to take the refund, again this was your
hypothesis, like you did with your name, then with me being the customer. I
only said, I will approach the consumer court and if the court gives a verdict,
you are liable to pay, but from your response, it is evident you care a damn
for Indian laws, Indian judiciary, as you could have said let the law take its
course and we can defend too, but you have rather proactively said, DTDC is not
liable to pay! It shows your arrogance towards Indian Laws and Judiciary,
after Indian Citizens and Indian Ministers. No worries, every single
communication is recorded till date. The slip has also been attached, for the
refund process.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">How can you fix the
deadline as next two working days, especially when the fiasco was caught by the
customer when your company was sleeping after doing what no logistics player
does intentionally, and when it was the customer who initiated you to talk
about the refund, and also it happened to be the customer as well who initiated
the process of the status of the completion of inquiry today? HAS YOUR COMPANY
PROACTIVELY SENT ANY MAIL OR MADE ANY CALLS DEVOID OF THE CUSTOMER WAKING YOU
UP FROM YOUR DEEP INTENTIONAL SLUMBER AFTER COMMITTING BLUNDERS ONE AFTER THE
OTHER?<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">I am telling you yet
again, you refund me the amount along with the answers of the queries posed, I
shall still knock the doors of law for compensation and let me see whether, its
the arrogance of a company like you, who care a damn for customers, citizens
and Indian politicians,Indian law prevails, or it is the right of the customer,
especially when the company is involved in such a humongous misdeed and is
trying to cover up initially through stories and later on through arrogance. No
wonder there are so many pending complaints on DTDC in the web, but, I am not
going to add up to that list and see that the issue meets the logical end at
the earliest.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Please ask your
company executives to call my father and proceed there, so as to avoid not
finding him and then starting the whole episode like this one, yet again.<o:p></o:p></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #500050; font-family: "times new roman" , serif; font-size: 12pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
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<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Another piece of
evidence of your company defaulting last time on Standard Operating Procedure
(see attachment) when a receiver is not available at home was done today,
hopefully the delivery will be done this time, on time, i.e. today itself!<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Also note the tracking
details this time in your website (see attachment) and compare with the last
time, can you see how DTDC goofed up big time, last time? Fortunately no
"father" this time round!<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Can you now believe
the amount of goof-up done last time round and on the top of it you being the
DIRECTOR OF CUSTOMER COMPLAINT display arrogant attitude, malign Indians,
Indian Customers and Indian Ministers? Indeed Shame on such Company Promoters! <o:p></o:p></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #500050; font-family: "times new roman" , serif; font-size: 12pt;">From ACM to MSC<o:p></o:p></span></u></b></div>
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<span style="background-color: yellow; font-size: 10.5pt;">Dear Mr Chakraborty,<o:p></o:p></span></div>
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<span style="background-color: yellow; font-size: 10.5pt;">There has been a delayed
delivery of the subject shipment & lack of information to that effect
passed on to you. We have accepted our fault & for this service failure, we
have tendered our apology & offered to refund the charges taken for the service.
Our Chairman himself has apologised to you. But all our efforts are being taken
for granted & you choose to continue to make personal remarks & drag
the matter beyond any logical solution. <o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; font-size: 10.5pt;">FYI: The phone number given
in your email had been contacted earlier today & we were told that the
shipper copy is not to be found & he will inform if he finds it. <o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; font-size: 10.5pt;">You have clearly stated
your intent to seek compensation beyond the refund of service charges. Ideally
in that case it does not qualify for any refund at all. If any goods/service is
procured & then return/refund is sought, the receipt (in this case Airway
bill copy) has to be presented & after receiving the refund of the charges,
there cannot be any further claim on the same. Since you are unwilling to take
the refund offered, as full and final settlement, the offer stands null &
void. I have only offered to give 2 extra days in case you change your mind.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; font-size: 10.5pt;">Now, if there is no other
change in the decision stated in your email below, I have nothing new to respond
to. Hence this will be the last communication from my end on the subject<o:p></o:p></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #500050; font-family: "times new roman" , serif; font-size: 12pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty
Mittra,<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">How did it reach in
two days today when it did not last time round? What about service delivery
process, standardization of services when you are the so called leaders in
India? It could have been one day more last time, not so many days, so you get
me what I mean? The monumental error DTDC did to me so that I have to bear a
loss of INR 35,000 and then your communication and attitude is what I have to
accept? No way!<o:p></o:p></span></div>
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<b><u><span style="background-color: yellow; color: #500050; font-family: "times new roman" , serif; font-size: 12pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
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<span style="background-color: yellow;"><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Where did I say I
changed my mind? It is clearly written that I want the refund that's why I sent
you the receipt through email sometime back!<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Why are you now
twisting my statements like you did with your name and me being the sender? Do
you mean to say, I cannot approach the consumer court even if you pay me the
refund? Is that what you are trying to say? Please make your statement clear,
as I HAD SAID AND I AM CLEARLY SAYING EVEN NOW I WANT THE REFUND AS I DID IN MY
LAST EMAIL! THAT IS THE REASON I SENT YOU THE RECEIPT!<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">You did not answer my
queries on the billing related information, as a customer, I am supposed to
know that and I have the right as well to know that!<o:p></o:p></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #500050; font-family: "times new roman" , serif; font-size: 12pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
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<span style="background-color: yellow;"><span style="color: #500050; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty Mittra,</span><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #500050; font-family: "arial" , sans-serif; font-size: 9.5pt;">Where did I say I
changed my mind? It is clearly written that I want the refund that's why I sent
you the receipt through email sometime back!<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #500050; font-family: "arial" , sans-serif; font-size: 9.5pt;">Why are you now
twisting my statements like you did with your name and me being the sender? Do
you mean to say, I cannot approach the consumer court even if you pay me the
refund? Is that what you are trying to say? Please make your statement clear,
as I HAD SAID AND I AM CLEARLY SAYING EVEN NOW I WANT THE REFUND AS I DID IN MY
LAST EMAIL! THAT IS THE REASON I SENT YOU THE RECEIPT!<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #500050; font-family: "arial" , sans-serif; font-size: 9.5pt;">You did not answer my
queries on the billing related information, as a customer, I am supposed
to know that and I have the right as well to know that!<o:p></o:p></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #500050; font-family: "arial" , sans-serif; font-size: 9.5pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty
Mittra,<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Now after bearing all
the nuisance of your company, tantrum of yours as so called DIRECTOR OF
CUSTOMER COMPLAINT and after sending you the receipt as well, and even after
DTDC contacted my father, if the refund is not paid, that would be the perfect
finishing to the episode of how DTDC fakes up everything through words, forget
about the punchline of the company as "Delivering Value", they only
know how to "Undervalue Customer, Undervalue Countrymen, Undervalue
Ministers"! These are not personal issues, these have been your
statements, your company's actions and these are all on record.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">I will just wait and
watch when you finish the refund!!!!<o:p></o:p></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #500050; font-family: "arial" , sans-serif; font-size: 9.5pt;">From MSC to ACM (Sent Twice)<o:p></o:p></span></u></b></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear Ms. Chakraborty
Mittra,<o:p></o:p></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Now after bearing all
the nuisance of your company, tantrum of yours as so called DIRECTOR OF
CUSTOMER COMPLAINT and after sending you the receipt as well, and even after
DTDC contacted my father, if the refund is not paid, that would be the perfect
finishing to the episode of how DTDC fakes up everything through words, forget
about the punchline of the company as "Delivering Value", they only
know how to "Undervalue Customer, Undervalue Countrymen, Undervalue
Ministers"! These are not personal issues, these have been your
statements, your company's actions and these are all on record.<o:p></o:p></span></div>
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<br /></div>
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<span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><span style="background-color: yellow;">I will just wait and
watch when you finish the refund!!!!</span><span style="background-color: white;"><o:p></o:p></span></span></div>
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<br /></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">From ACM to MSC<o:p></o:p></span></u></b></div>
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<br /></div>
<div class="MsoNormal" style="margin-bottom: 0.0001pt;">
<span style="background-color: yellow; font-family: "times new roman" , serif; font-size: 12pt;"><b>Dear Mr Chakraborty,<o:p></o:p></b></span></div>
<div class="MsoNormal" style="margin-bottom: 12pt;">
<span style="background-color: yellow; font-family: "times new roman" , serif; font-size: 12pt;"><b>As per your confirmation and acceptance of the refund as a
settlement to the subject case, we will process the same.<o:p></o:p></b></span></div>
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<span style="background-color: yellow; font-family: "times new roman" , serif; font-size: 12pt;"><b>Kindly share your bank details where
we could transfer the amount.<o:p></o:p></b></span></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">From MSC to ACM<o:p></o:p></span></u></b></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><b>Dear Ms. Chakraborty
Mittra,<o:p></o:p></b></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><b>You can credit it in
ICICI Bank Account Number- ****************** of Manishankar Chakraborty, <o:p></o:p></b></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><b>Nagpur, Maharashtra,
India. Please send a confirmation once its done.<o:p></o:p></b></span></div>
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<br /></div>
<br />
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<b><u style="background-color: yellow;">Mail from Senior
Manager-Claims and CFC to Dr. Manishankar Chakraborty<o:p></o:p></u></b></div>
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<span style="background-color: yellow;"><b><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;"><br /></span></b></span></div>
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<span style="background-color: yellow;"><b><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">Dear Dr.</span></b><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"> </span><b><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">Chakraborty,</span></b><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">Greetings from DTDC</span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">In line with your discussions had with our Director Customer
Experience; Ms. Arpita C Mittra, we had arranged a NEFT today as per the given
Bank account details</span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">
<span style="background-color: yellow; font-family: "Times New Roman", serif; font-size: 12pt;">*************************************<o:p></o:p></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">We request your confirmation of receipt of Rs.110/- towards full
& a final settlement for consignment no.</span><span style="font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;"> <span style="color: #1f497d;">K89474961 booked on 13-08-2016 from Agartala to Kolkata.</span></span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
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<br /></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<span style="background-color: yellow;"><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">We once again would like to assure that at DTDC we care for our
customers & requesting your continued patronage at all times.</span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
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<span style="background-color: yellow;"><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">Thanks & Regards,</span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
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<br /></div>
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<span style="background-color: yellow;"><b><span style="color: #1f497d; font-size: 12.0pt; mso-ascii-font-family: Calibri; mso-bidi-font-family: "Times New Roman"; mso-fareast-font-family: "Times New Roman"; mso-hansi-font-family: Calibri;">Sujith S</span></b><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
<div class="MsoNormal" style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; margin-bottom: 0.0001pt;">
<b><span style="background-color: yellow; color: #1f497d; font-size: 12pt;">Senior Manager – Clams
& CFC<o:p></o:p></span></b></div>
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<br /></div>
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<b><u><span style="background-color: yellow; color: #1f497d; font-size: 12pt;">Reply from Dr.
Manishankar Chakraborty to Mr. Sujith of DTDC<o:p></o:p></span></u></b></div>
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<br /></div>
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<span style="background-color: yellow;"><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Dear Mr. Sujith,</span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Greetings!<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Thanks for the email.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">I just checked the
account, its yet to be credited.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Furthermore, I want to
add that its a refund of the service charges, as the service was not delivered
as per the assurance, which included many issues as well. The loss was
therefore huge and the same has not been compensated by your company as the
director refused saying, "DTDC is not liable to pay the damages" that
has happened due to the company.<o:p></o:p></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">As, I have mentioned
in my emails earlier, full and final settlement includes the compensation too
and therefore, as per my earlier emails, I shall proceed accordingly, with all
the evidences I have gathered from day one.<o:p></o:p></span></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Kind Regards,<o:p></o:p></span></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;"><br clear="all" />
<o:p></o:p></span></div>
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<b><span style="background-color: yellow; color: blue; font-family: "Comic Sans MS"; font-size: 10pt;">Dr. Manishankar Chakraborty<o:p></o:p></span></b></div>
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<b><u><span style="background-color: yellow; font-family: "Comic Sans MS"; font-size: 10pt;">Mail from Dr. Manishankar to Mr. Sujith<o:p></o:p></span></u></b></div>
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<br /></div>
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<br /></div>
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<span style="background-color: yellow;"><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Dear Mr. Sujith,</span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
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<br /></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Please refer to the
email sent to your director-complaints which details the account related
details and please check whether you have credited in the same account or not.<o:p></o:p></span></div>
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<br /></div>
<br />
<b><u><span style="background-attachment: initial; background-clip: initial; background-color: yellow; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; font-family: Calibri, sans-serif;">Mail from Mr. Sujith to Dr. Manishankar Chakraborty<o:p></o:p></span></u></b><br />
<span style="background-color: yellow;"><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #1f497d; font-family: Calibri, sans-serif;">Dear Dr. Chakraborty,</span><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #500050;"><o:p></o:p></span></span><br />
<br />
<span style="background-color: yellow;"><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #1f497d; font-family: Calibri, sans-serif;">Greetings from DTDC</span><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #500050;"><o:p></o:p></span></span><br />
<br />
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<span style="background-color: yellow;"><span style="color: #1f497d; font-family: "Calibri",sans-serif;"></span>We
have transferred to this given bank account details only, cross checked with
our Finance team too. Request you to recheck once again - it might have
credited to your account by late evening yesterday or early morning hours of
today (30<sup>th</sup><span class="apple-converted-space"> </span>Aug-16).<span style="color: #222222;"><o:p></o:p></span></span></div>
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<br /></div>
<div style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial;">
<span style="background-color: yellow;"><span style="color: #1f497d; font-family: "Calibri",sans-serif;">Kindly
reply to this confirmation of receipt.</span><span style="color: #222222;"><o:p></o:p></span></span></div>
<br />
<span style="background-color: yellow;"><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #1f497d; font-family: Calibri, sans-serif;">Thanks
& Regards,</span><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #500050;"><o:p></o:p></span></span><br />
<br />
<span style="background-color: yellow;"><b><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #1f497d; font-family: Calibri, sans-serif;">Sujith S</span></b><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #500050;"><o:p></o:p></span></span><br />
<div style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; text-align: start;">
<b style="background-color: yellow;"><span style="color: #1f497d; font-family: "Calibri",sans-serif;"></span>Senior
Manager – Claims & CFC<o:p></o:p></b></div>
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<b><u><span style="background-color: yellow; font-family: Calibri, sans-serif;">Reply from Dr. Manishankar Chakraborty<o:p></o:p></span></u></b></div>
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<span style="background-color: yellow;"><span style="background-attachment: initial; background-clip: initial; background-image: initial; background-origin: initial; background-position: initial; background-repeat: initial; background-size: initial; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Dear Mr. Sujith,</span><span style="font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Yes, it has been
done. <o:p></o:p></span></div>
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<span style="background-color: yellow; color: #222222; font-family: Arial, sans-serif; font-size: 9.5pt;">Regards,<o:p></o:p></span></div>
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</span><span style="color: #500050; font-family: "Times New Roman",serif; font-size: 12.0pt; mso-fareast-font-family: "Times New Roman";"><o:p></o:p></span></span></div>
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<b><span style="background-color: yellow; color: blue; font-family: "Comic Sans MS"; font-size: 10pt;">Dr. Manishankar Chakraborty </span></b><span style="background-color: white; font-family: "Times New Roman", serif; font-size: 12pt;"><o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">Other
knowledge resources from the same blogger-<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">BLOGS
http://www.manishankarthetrainer.blogspot.com<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">http://www.manishankarscribbles.wordpress.com<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">MICRO BLOG
http://www.twitter.com/manitwitts<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">FACE BOOK
PAGES ON KNOWLEDGE SHARING, TEACHING ANDLEARNING
https://www.facebook.com/manitheblogger/<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">http://www.facebook.com/DrManisPage<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">YOUTUBE
LECTURE VIDEOS http://www.youtube.com/user/drmanishankar12/videos<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">TEACHING AND
LEARNING RELATED PRESENTATIONS https://www.slideshare.net/DrManishankar<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">BEHANCE
TEACHING AND LEARNING ACTIVITIES https://www.behance.net/Manishankar
ACADEMIA.EDU<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">https://hot-trends.academia.edu/DrManishankarChakraborty<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">Research
Gate<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">https://www.researchgate.net/profile/Manishankar_Chakraborty<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">LINKEDIN
http://om.linkedin.com/in/manishankarthetrainer<o:p></o:p></span></div>
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<span style="font-family: "times new roman" , serif;">GOOGLE PLUS
https://plus.google.com/u/0/+DrManishankarChakraborty12/posts<o:p></o:p></span></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-64672503306310349912016-08-19T17:36:00.000+05:302016-08-20T14:57:28.092+05:30DTDC-Unethical Logistics Company in India, leader in Unethical Business Practices<div dir="ltr" style="text-align: left;" trbidi="on">
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<a href="https://2.bp.blogspot.com/-hx-DJjEcQzs/V7cBcojOycI/AAAAAAAAF70/IroUEkrDNT89io05HFhReGmIpKCpN2vxwCLcB/s1600/dtdc.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="365" src="https://2.bp.blogspot.com/-hx-DJjEcQzs/V7cBcojOycI/AAAAAAAAF70/IroUEkrDNT89io05HFhReGmIpKCpN2vxwCLcB/s640/dtdc.jpg" width="640" /></a></div>
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DTDC is a familiar name in the logistics business landscape of India and is indeed a leader in the sector. However, the leadership position achieved over the years, has led to the rank and file of the company getting laid back and adopting all possible means of unethical business practices, for their own comfort level to be maintained at every point in time. In the process, everything else is a priority for the company, be it the convenience of the employees in accepting and delivering consignments, while customer satisfaction by providing the bare minimum level of services, expected of a logistics company is totally absent on the part of the company. To add to that, they put fictitious status of consignments in their tracking window, present in the company website. Furthermore, the company is non-responsive in most of their numbers and also hardly bother to respond to the emails sent by the customer and surprisingly some of the email id's present in the website are actually non-existent, culminating in the mails getting bounced. But, being the only leading name in the economical segment of the Indian market (DHL and Blue Dart are a tad expensive and caters to a different segment), they are successfully running their business, against the other run of the mill courier and cargo competitors.<br />
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Witness the following incident, so as to know where DTDC actually stands. Yours truly sent a courier on the 13th of August 2016 from Agartala to Kolkata, consisting of some important documents. The courier did not reach the destination till 19th afternoon. A dejected customer sent at least seven emails to different id's in their corporate office, Mumbai and also in Kolkata, which happened to be the destination of the consignment. While three emails failed, as the id's no more existed, others were not answered till this blog was being written. The sender and the receiver were frantically looking for the whereabouts of the consignment, when they decided to track the same in the website of the company, www.dtdc.com, and was taken aback to note the message shown below.<br />
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<a href="https://3.bp.blogspot.com/-xPW23PC-3iE/V7gidaTwg7I/AAAAAAAAF8g/cqy8zLPXUbUdP0qs9kneM81hLJm5MTS8wCLcB/s1600/DTDC%2BTracking%2Bdetails%2Bfrom%2BDTDC%2Bwebsite.JPG" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="358" src="https://3.bp.blogspot.com/-xPW23PC-3iE/V7gidaTwg7I/AAAAAAAAF8g/cqy8zLPXUbUdP0qs9kneM81hLJm5MTS8wCLcB/s640/DTDC%2BTracking%2Bdetails%2Bfrom%2BDTDC%2Bwebsite.JPG" width="640" /></a></div>
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<b>Source- http://www.dtdc.com/tracking/K89474961</b><br />
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The reality was that the message was not received by the receiver, and therefore, the person concerned called up their local office in that part of Kolkata, and for once, ironically, the call was taken and whole episode was presented to the company officials on the 19th of August 2016. The company official's response were even worse, they said they could not deliver the consignment on 17th of August 2016, as it was raining heavily, whereas, in the website it was mentioned that it has been delivered. Moreover, the company officials also wrote in the record it has been received by the receiver's dad, but, the reality was that the dad never stayed with the receiver in that address. This is how DTDC cooks up their own stories, by leveraging technology. Apparently, it seems, technology is a bane for such a company and their real intention becomes clear to the stakeholders, when they try to adopt unethical business practices. Even after all these developments, the company did not even bother to call up the receiver to inform about the incident and apologize, unless, the receiver himself called up, to explain the harrowing experience in detail. After paying INR 110, for the consignment on the 13th of August 2016, it did not reach the receiver till the afternoon of 19th of August 2016, which in itself tells everything about the logistics company, the so called leader, DTDC in the Indian market. The sender also tried to contact the top management of the company, but there were no email id's and contact numbers present in the company website. Everything is opaque and not transparent, when it comes to business dealings and corporate communications. Even the threat of approaching the consumer court written in the emailed complaint did not elicit any response from DTDC, showing their damn care attitude towards the customers. Where is India heading when such companies are the leaders in the logistics space? When will ethical business sense prevail on the part of the Indian companies indulging in such unethical business practices? It is indeed shameful for the company executives to learn about the incident and more so when there is no apology and compensation for the wrong doing on the part of the company. Next time you think of DTDC, think again. After the customer sweated it out by making continuous calls, spending his own money and time, Malay Mridha (snap attached below, while he came to deliver the consignment) delivered the consignment just a few minutes back, devoid of any apologies and compensation.<br />
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<a href="https://2.bp.blogspot.com/-0nb2E0fg6mA/V7cefaNEZrI/AAAAAAAAF8E/gAsq4cTvAe8ZNCu1XlKpzG_bsVrK7ZXZgCLcB/s1600/Delivery%2Bboy%2Bof%2BDTDC.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="640" src="https://2.bp.blogspot.com/-0nb2E0fg6mA/V7cefaNEZrI/AAAAAAAAF8E/gAsq4cTvAe8ZNCu1XlKpzG_bsVrK7ZXZgCLcB/s640/Delivery%2Bboy%2Bof%2BDTDC.jpg" width="444" /></a></div>
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<u><span style="color: red;">Email sent to DTDC all over the world, including India-</span><o:p></o:p></u></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Dear DTDCians,<o:p></o:p></span></b></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">Greetings!<o:p></o:p></span></b></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">It is indeed shameful to be a stakeholder for
an unethical company like DTDC, which is nothing more than a fictitious entity.
The company has built its brand name in the market, only to earn revenues the unethical
way. <o:p></o:p></span></b></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">For further details refer to the link below
and see the attachment as well. I am sure, it might have reached the top bosses
of DTDC, viz. Mr. Subhashish Chakraborty, Mr. Abhishek Chakraborty, Mr. Suresh
Bansal, Ms. Arpita Chakraborty Mittra and Mrs. Tapasi Chakraborty. In fact, I
am feeling bad that coincidentally, I too share the same surname like that of
the company top management.<o:p></o:p></span></b></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">I intend to make it a complete case study and
publish in international publications and also approach the consumer court and
ministry of commerce and ministry of company affairs, government of India, so
that, innocent customers are not duped anymore.<o:p></o:p></span></b></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">The link of the blog detailing the incident is
as follows-<o:p></o:p></span></b></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><a href="http://manishankarthetrainer.blogspot.ae/2016/08/dtdc-unethical-logistics-company-in.html" target="_blank"><span style="color: #1155cc;">http://manishankarthetrainer.blogspot.ae/2016/08/dtdc-unethical-logistics-company-in.html</span></a></span></b><b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><o:p></o:p></span></b></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;">On the contrary DTDC can learn the best
practices in Business from other companies, which is present in blog below-<o:p></o:p></span></b></div>
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<b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><a href="http://manishankarthetrainer.blogspot.ae/2016/08/real-life-case-study-on-corporate.html" target="_blank"><span style="color: #1155cc;">http://manishankarthetrainer.blogspot.ae/2016/08/real-life-case-study-on-corporate.html</span></a></span></b><b><span style="color: #222222; font-family: "arial" , sans-serif; font-size: 9.5pt;"><o:p></o:p></span></b></div>
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<u><span style="color: red;">Response from the Chairman and Managing Director of DTDC-</span><o:p></o:p></u></div>
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<b><span style="font-size: 10.5pt;">Dear Dr. Chakraborty ,<o:p></o:p></span></b></div>
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<b><span style="font-size: 10.5pt;">It is indeed a matter of shame for me as a leader of this
organisation to read this mail and the content . I am now in Australia and
taking the next flight to Kolkata and will personally investigate this case .
Looks to me delivery person wrongly updated the tracking and we will go bottom
of this case . <o:p></o:p></span></b></div>
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<b><span style="font-size: 10.5pt;">I am extremely sorry and tendering my unconditional apology and I
take the responsibly as head of this organisation . Please allow me some time
till I reach Kolkata . I have now tried your India number but it’s not
available at this time of the day .<o:p></o:p></span></b></div>
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<b><span style="font-family: ".helveticaneueinterface-regular" , serif; font-size: 12.0pt;">Subhasish
Chakraborty</span></b><b><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></b></div>
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<b><span style="font-family: ".helveticaneueinterface-regular" , serif; font-size: 12.0pt;">Chairman
& Managing Director</span></b><b><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></b></div>
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<b><span style="font-family: ".helveticaneueinterface-regular" , serif; font-size: 12.0pt;">DTDC Express Ltd.</span></b><b><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></b></div>
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<b><span style="font-family: ".helveticaneueinterface-regular" , serif; font-size: 12.0pt;">DTDC House, #3,
Victoria Road</span></b><b><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></b></div>
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<b><span style="font-family: ".helveticaneueinterface-regular" , serif; font-size: 12.0pt;">Bangalore _ 560
047, India</span></b><b><span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><o:p></o:p></span></b></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-45410347190694219832016-08-18T22:53:00.002+05:302016-08-18T23:38:41.117+05:30Real life Case Study on Corporate Hospitals in India-Corporate Social Responsibility by serving the needy section of the Indian society<div dir="ltr" style="text-align: left;" trbidi="on">
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All those glitters are truly not gold, at least for the needy segment of the healthcare sector representing the Indian society. A viable business model cannot alone function solely on the basis of revenue, it also has to have an aspect of services towards the unfortunate masses of the society, who cannot afford the cost of treatment in corporate hospitals. This is true for a country like India, where the quality of basic treatment is still in the dark ages, especially when one considers the public sector. Service quality and cost should necessarily have a societal face to it, so as to make it a holistic one, for the private sector. A fixed percentage of the profits earned by the private healthcare service providers should necessarily go towards the welfare of the poor and the needy section of the Indian society. It is here that India feels the absence of a regulatory body that can monitor the healthcare sector on a continuous basis. State and central governments are inadequate to oversee the happenings at the micro level, unless some major fiasco comes to the fore, courtesy the hyper active Indian media and the modern day social media. Yours truly had been closely observing the approaches and attitudes of various corporate hospitals in India, viz. Wockhardt, Nagpur, Fortis, Kolkata, Apollo, Chennai, Deenanath Mangeshkar, Pune, Escorts, New Delhi and Apollo Gleneagles, Kolkata to name a few. All the observations are being made minutely, while relative or acquaintance is seeking treatment in these hospitals. Furthermore, being a management professional at the global level, with active interest and understanding of many verticals, including that of the healthcare and pharmaceutical sector, it is not rocket science to understand, the actual understanding of the working of these hospitals. There are many case studies that are being written by yours truly, highlighting the good and unethical practices of these corporate hospitals in India, however, this blog presents two of the wonderful practices observed while being the patient's dependent in two hospitals of Eastern and Western India. There is no doubt that the emergence of these corporate hospitals has definitely raised the standard of the healthcare sector and there is a talk going around of India being the healthcare capital for the world, with health tourism bringing in lots of revenues. However, not all of these hospitals are within the reach of a lower middle class Indian or a third world citizen, unless off-course the patient has access to health insurance or the hospital itself does the treatment, either free of cost or at a special discounted cost. Off all the hospitals, mentioned above, yours truly can proudly vouch for the contributions of Apollo, through Dr. Prathap Reddy and Deenanath Mangeshkar through none other than the legendary Lata Mangeshkar, to have done substantial services towards the downtrodden of the Indian society. The fact that the top echelons of these hospitals are professionals having a close contact with yours truly, helped in deciphering the true intention of their services towards the human kind. Deenanath Mangeshkar Hospital (DMH) is more of a family hospital for yours truly, and off late a wonderful experience meted out to a needy patient through Apollo Gleneagles, Kolkata, brought it closer to the heart. Kudos to Mr. Sachin, MD of DMH, Pune and Mr. D. Chakraborty, DGM, Apollo Gleneagles, Kolkata, for their empathetic approach and top class services to one and all, devoid of the economic status. Corporate hospitals all over India should try to imitate this model of corporate social responsibility and imbibe it in their professional processes. It definitely goes a long way in enhancing the brand value, while it is blended with top class services.</div>
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<a href="https://1.bp.blogspot.com/-Qgun_CpeRZo/V7XseNxvKGI/AAAAAAAAF7E/Ho5OZWrZq7sxlhZyVIebSEbE2LUSkTvYQCLcB/s1600/apollo_kolkatta.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="316" src="https://1.bp.blogspot.com/-Qgun_CpeRZo/V7XseNxvKGI/AAAAAAAAF7E/Ho5OZWrZq7sxlhZyVIebSEbE2LUSkTvYQCLcB/s640/apollo_kolkatta.jpg" width="640" /></a></div>
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Source- http://kolkata.apollohospitals.com/<br />
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<a href="https://4.bp.blogspot.com/-cpMVtObuAtk/V7XseRZHYsI/AAAAAAAAF7I/1F8ZwE6M1YIUJqh1tjG79rGSwa2FyW6jQCLcB/s1600/DMH-Backdrop-for-Web.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="256" src="https://4.bp.blogspot.com/-cpMVtObuAtk/V7XseRZHYsI/AAAAAAAAF7I/1F8ZwE6M1YIUJqh1tjG79rGSwa2FyW6jQCLcB/s640/DMH-Backdrop-for-Web.jpg" width="640" /></a></div>
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Source- http://www.dmhospital.org/</div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-36426942621143811652016-08-13T19:56:00.000+05:302016-08-13T19:56:47.403+05:30Two of my Chapters in the Book Titled, Marketing By Consciousness-The Spiritual Discipline, ISBN 978-81-923275-5-6, Spiritual Teacher Forum<div dir="ltr" style="text-align: left;" trbidi="on">
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The book titled, <b>"Marketing By Consciousness-The Spiritual Discipline, ISBN 978-81-923275-5-6, Spiritual Teacher Forum"</b> is an effort by the editor, Rohit Puri, which consist of a total of 14 chapters. The book presents aspects on various areas of spiritual marketing, whereby, applied spiritual knowledge is applied and discussed. All these would be handy for all modern day practitioners, professionals and researchers as the book provides new insights. Conscious marketing enables one to articulate and convey authentic beliefs and service, product or brand transparently and consciously. </div>
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Yours truly has contributed two chapters in the book, namely, <b>Conscious Branding: Redefining branding to engage and empower the consumer, Page 68-77</b> and <b>Conscious Consumerism, Page 212-222 .</b></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-36607942424126255852016-08-08T09:59:00.000+05:302016-08-08T09:59:09.448+05:30The rise of Indian Gymnastic Queen-Dipa Karmakar, Tripura's Pride, India's Glory<div dir="ltr" style="text-align: left;" trbidi="on">
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It is indeed a real pleasure to know that the neighborhood sister has rose to become one of the top notch gymnast at the global level and the best, India has ever produced. Knowing her and her family personally since my birth, it has been a proud privilege to see her overcome one hurdle, after the other, culminating into a globally respectable athlete. Champions are produced only when the surrounding is full of challenges, as they see those challenges as opportunities. Dipa or Tina as we fondly call her in Ujan Abhoynagar, Agartala, India had to overcome challenges which could have been classified as insurmountable by even the masses. She took every challenge as a platform to raise her bar, and gradually her never say die spirit, full of determination started to make her realize her rea latent potential. Hailing from one of the smallest landlocked state of India, Tripura, Dipa had only her weight lifting coach father as inspiration and the rest was her perspiration. One can understand the level of perspiration she had to drop, as India had never been in the world of Gymnastic, ruled by the Russians, Chinese, Scandinavians, Americans to name a few. The absence of proper coaching facilities, sponsor at the beginning didn't deter her to meander away from her focused dream as every hurdle were metamorphosed into opportunities, solely on the basis of self determination, motivation, perseverance and sky high spirits. Even after she became a sought after personality at the national and the global stage, her feet was firmly etched on the ground, courtesy, the lessons imbibed by her family and the coach. Her simple demeanor is a lesson for many a successful personalities who went astray, as they could not manage their success when it went over their head. </div>
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The Arjuna awardee scaled one heights after another and now, when she has qualified for the finals of the vault in Rio Olympics (http://timesofindia.indiatimes.com/sports/rio-2016-olympics/india-in-olympics-2016/gymnastics/Rio-Games-Dipa-Karmakar-qualifies-for-vault-finals-in-Olympics/articleshow/53591284.cms ), yours truly, made a visit to her home, only to see her parents, relatives and well-wishers glued to the television set with their hands folded and prayers in their lips. Their expectation like any other Tripuraites and Indians was palpable, as the country of a billion plus people was looking forward to handful few to secure medals for the country and Dipa is right there at the top to fulfill that dream of all Indians. </div>
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Looking back into her career, one can safely present it as a case study on success based on methodical planning, execution, hard work, sincerity, determination and perseverance. We are proud of your achievements, Dipa, alias, Tina. She is Tripura's Pride and India's Joy!</div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-10305567507607327312016-06-17T07:53:00.003+05:302016-06-17T07:53:47.233+05:30Teaching is a passion, not a profession<div dir="ltr" style="text-align: left;" trbidi="on">
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If you are a teacher, have you ever asked yourself, whether, you are a teacher by chance or by choice? In case you have introspected on the aforesaid lines and the response from within indicated towards the latter, you would accept the fact that teaching is a passion and not a profession. While pursuing my Masters in Business Management, like many of my senior pros, I visualized being in the corporate with leading Blue Chip companies and reach the epitome of success one day. My sincere efforts and planned approach enabled me to become the right kind of guy, corporate India needed in those days. Not surprisingly, even after completing my MBA with no so good grades (a mere first class to boot), but with loads of projects from different industries, hordes of awards in various national and regional student level competitions, publications in symposiums and a chapter in an edited book, I landed up with two wonderful job offers, from Asian Paints and Colgate Palmolive. I decided to join the former and the attractive package, along with the advantage of working with one of the best employer across industries, gave some sort of solace. However, that was short lived, as I started to realize that I am an odd man out in the consumer goods industry, in the sales and marketing domain. I was developing the penchant to teach and quite frequently used to visit my alma-mater and speak to some of teachers, who were instrumental in shaping up my latent interest to be a teaching-learning professional, hitherto lying dormant within my persona. I started part time teaching and that started to egg me on to take it more seriously than my full time corporate job. My teachers however used to recommend me to continue in the corporate and that, along with my wish to leverage my interest in human physiology, microorganisms, diseases motivated me to change my industry. I then joined Cipla, the leading pharmaceutical company in India, and soon I was realizing that pharmaceutical was a better option for me, as I was liking the knowledge based concept marketing in the Super Specialty Division, encompassing anti-retrovirals and other high end pharma products. Both the assignments, however, took my personality to a different pedestal by harnessing my abilities, I had during my masters and I looked to be a complete professional thereafter. After putting in half a decade, I realized, corporate is indeed not my cup of tea and therefore switched loyalties and joined the Higher Education Sector in India. I was realizing a new found happiness within, even though, I did not get a pay packet equivalent to that of the corporate job. I was working almost 15-16 hours a day, at my workplace and at home and I still had the appetite to put in more. Reading, writing became an addiction, and I was realizing that whatever I used to like during my masters like presentations, case analysis, training stints were gradually being related with my present job and that gave me ample job satisfaction, missing in my earlier organizations.. I could thereby find the right connect with the profession and my personality fabric. The interaction of the students were two way traffic of learning on the basis of a symbiotic relationship and that made me ecstatic. After putting in stints with a leading Pan India Private University-ICFAI and my alma-mater in Nagpur, TIME, I started to expand my horizon in teaching, training and consulting and therefore, joined the Dubai headquartered Knowledge Transfer Company, where I was the senior subject matter expert, managing a team of subject matter experts. Although, the job was lucrative and had many ingredients matching my interest areas, like content development, authoring of case studies, training corporate clients, I was still missing the challenges of being a teacher. This took me to Oman, where I taught for seven years with the Higher Educational Institutes of the Ministry of Manpower. In order to keep my growth momentum going, I decided to move on and joined the leading Higher Educational Institution in the United Arab Emirates, which has a regional and global credibility. In all these 15 plus years of my experience, I have realized the fact that, teachers are rarely born, they are made, on the basis of the passion a candidate has towards the profession. The professional high for teachers are not derived from pay cheques, but from the satisfaction culminating in grooming youngsters into responsible professionals, and from the happiness generated from research and publications and also from the fact that, teachers are part of a dynamic profession, which shapes up the society at large. The fact that it is the only profession, where learning is the only constant, only adds to the growth of an individual holistically, as every moment a teacher needs to keep his/her learning radar open so as to observe, analyze, think, criticize, decipher and present experiences to their pupils. Rightly so, I admit, teaching is a passion and not a profession and therefore, the industry needs professional by choice, not by chance! </div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-31526903419437998462016-04-02T17:34:00.000+05:302016-04-23T22:35:41.766+05:30SpiceJet Trauma for Passengers in the Agartala-Kolkata route of India-A Case Study on Customer Service<div dir="ltr" style="text-align: left;" trbidi="on">
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Being a frequent flier all over the world, along with the profession of being a management trainer, management consultant and management faculty, with special interests in the services marketing domain makes it a tad difficult for the services sector or marketers in general to goof up things upfront. Having had the experience of flying Emirates, Etihad, Qatar, Oman Air, Lufthansa, Jet, Kingfisher, Air India, Air Arabia, Fly Dubai, Indigo, Jet Konnect to name a few, the experience encountered by yours truly on the 30th March 2016 was indeed memorable, unique and pioneering to say the least, when it came to customer apathy. I am sure no other airline treats their customer in such shabby manner, especially when competitive advantage is built around customer ecstasy(not satisfaction)! </div>
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Being a techno-savvy traveler, the bookings are generally done online by using the cards, rather than relying on the agents, unless there is paucity of time. It was a small break from the work in UAE, when yours truly, flew in to India, from Sharjah to Mumbai by Air Arabia, then from Mumbai to Kolkata by Indigo, Kolkata to Agartala by SpiceJet Airlines. The return journey was also planned on the same route, with the alteration of the journey between Agartala to Kolkata getting advanced on the afternoon of the 30th March 2016, owing to the sad demise of a friend's dad. In stead of traveling to Kolkata by the morning SpiceJet flight on the 2nd of April 2016, the ticket was adjusted by paying a huge alteration fee, for the evening flight of 30th March 2016, departing from Agartala at 7 PM IST. </div>
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Things were on course till 6.50 PM as the flight was shown to be on schedule, with no announcements being made of any sort of delays, even though, there was no sign of the plane landing in Agartala airport till then. At 6.55 PM, the front office staff of the airline, Ms. Anindita makes an announcement saying, "SpiceJet announces the delay of the flight SG264 to Kolkata owing to ATC congestion in Chennai. The airline would like to thank the passengers for their cooperation"! The passengers of the sector (Agartala-Kolkata) are extremely courteous, polite, understanding and easy to be managed, unlike their demanding peers from other parts of India and the globe and therefore, they took it as yet another announcement, SpiceJet made pertaining to the delay of the aircraft at the eleventh hour. Delay of this evening flight is a routine thing happening day in and day out, with on time arrival and departure being exceptions! </div>
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Yours truly felt offended with the approach of the airline towards the passenger, the announcement made in the PA system by the executive, as delay for him meant a lot, especially when the corpse of friends dad was lying in iced, decomposed condition, since the early morning at Kolkata. It was only retained for him to pay his last respects by reaching the destination(Kolkata). Offended, dejected and frustrated, he approached Anindita to know the reason, and immediately when he confronted her pertaining to the last minute announcements made regarding the delay, and that the airline ought to provide refreshments to the passengers, especially when it was fag end of the day, with many patients travelling, she was completely taken aback. She was not willing to buy the statement that passengers had various priorities and the delay would impact all of them. From her facial expression it was evident that for SpiceJet it is no big deal for their customers to be taken for a jolly good ride, on a regular basis. What followed subsequently was a public demand and almost all the customers flocked around the SpiceJet counter and the perturbed executive had to call the station manager, Mr. Bhabesh Chakraborty. Anindita's colleague, another junior executive, Shantanu took a better stance of being silent as he realized the varied statements of Anindita and later on by Bhabesh, to different passengers at different point of time, hovering around the cause of delay. His smartness in being silent helped him witness the episode without spending any energy whatsoever. The emphasis on SpiceJet evening flight getting delayed regularly, and that the announcement is often made at the final hour becoming a routine for the airline was known to many of the frequent fliers. It was apparent for once, that the SpiceJet executives weren't prepared to handle the change in approach of the "routinely disciplined" passengers metamorphosing into demanding customers by asking valid and pointed questions, along with the showcasing of their rights as being the end-user of the services.</div>
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A few responses to individual passengers, from Anindita and Bhabesh, pertaining to delay were as follows-</div>
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"Due to the weather the flight is unable to land and its still hovering in the sky", was told privately to yours truly and a little while later she makes a public announcement saying, "SpiceJet announces the delay of the flight SG264 to Kolkata owing to ATC congestion in Chennai. The airline would like to thank the passengers for their cooperation"! Which version is true and which one is false? Not only that, the airline thanked the passenger for the ordeal, sounding like adding salt to the injury of the passengers. The lack of coordination and communication between the employees of the airline were apparent, when Bhabesh said the delay was due to ATC congestion in Chennai and surprisingly it was known to them only 5 minutes before the scheduled departure from Agartala! On asking Bhabesh about refreshments, initially he said, DGCA regulations specifies that refreshments ought to be served only if the flight is delayed by 2 or more hours. The demanding passenger immediately asked Bhabesh to furnish evidence of the same, and that is when he subtly changed his version saying, that it was SpiceJet's policy. On asking the reasons for not serving refreshments especially when the customers were harassed regularly while flying in the evening flight, one response that stunned the mob of passengers was, "How can we have sudden refreshments planned for 182 passengers at this point in time in a small airport like Agartala"! Passenger including yours truly, sought the contact number and name of the senior most official of SpiceJet responsible for customer service, but Bhabesh was only emphasizing on making a complaint online and at the most provided a toll free number of the nodal officer, 01243913939! On repeated requests his response was, his company does not allow the staff members to pass on the numbers of the top officials to the customers! That explicitly meant the top management care a damn for the passengers. The only way available to air out the grievance was to make online complaints, which can be responded/resolved at their own sweet time and may be in some cases, the customer would give it up altogether, once he reaches his destination owing to his engagements with daily cores.</div>
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The whole experience was a perfect case study for yours truly for the trainees and students of Services Marketing. Various aspects were covered which can not only be used by the aviation industry, but can also be leveraged by other services sector with a slight customization. He also decided to make the news spread through local and national media, so that the customers and other stakeholders involved directly and indirectly with the industry knows the state of affairs in the company, the industry and most importantly the sector in India, where airline forms the backbone to connect with the rest of the world. The local and the national media houses were too keen to publish a the episode. The news items below proves that it is a routine thing for SpiceJet and therefore it is time for DGCA to take some strong action against the airline. </div>
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Some other news clipping of SpiceJet-</div>
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<a href="https://www.blogger.com/goog_1739557837">http://indianexpress.com/article/cities/mumbai/spicejet-faces-passengers-ire-for-delayed-flight-operations/</a></div>
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<a href="https://www.blogger.com/goog_1739557837"></a><br /></div>
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<a href="https://www.blogger.com/goog_1739557837">http://timesofindia.indiatimes.com/city/kolkata/Passengers-on-SpiceJet-Kolkata-Mumbai-flight-go-to-police-over-delay/articleshow/50515207.cms</a></div>
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<a href="https://www.blogger.com/goog_1739557837"></a><br /></div>
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<a href="http://www.mid-day.com/articles/4-hour-delay-on-spicejet-flight-leaves-passengers-fuming-at-goa-airport/17081194">http://www.mid-day.com/articles/4-hour-delay-on-spicejet-flight-leaves-passengers-fuming-at-goa-airport/17081194</a><br />
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<b><u>5th of April 2016-Followup </u></b><br />
<b><u><br /></u></b>
The day I posted this blog, I made it a point to send the link to the email id of the airline, meant for receiving customer complaints. Till today, I was getting emails from them, that they are working on the issue and would come back to me. In the afternoon, they called up from Gurgaon, India, their hub for customer support department, but, unfortunately, I could not take the call, as I was busy in a meeting. After that, they sent me a mail, seeking appointment for a call, to which I responded saying 7 PM IST. Accordingly, a little while back, senior customer experience executive, Mr. Atesh Kumar called me up from +911246709300 and spoke to me for 23 minutes and 37 seconds. I was not exactly taken aback after listening to him, as the experience I had been witnessing on the ground, in the air, were on similar lines that was presented by Mr. Atesh. The similarity in their approaches of treating customer was visible, along with their ignorance. It spoke volumes about the corporate culture of SpiceJet airline. Fortunately, the call was recorded on both the sides. Here are few of things Mr. Atesh Kumar told me-<br />
<br />
(1)This is an acknowledgement call he is making! (Already 7-8 acknowledgements have been sent via email)<br />
(2)He wanted to know what exactly happened in Agartala airport! (After so many days, that too when the blog link was sent to them and its viral all over the social media)<br />
(3)He said the link cannot be opened and has been sent to the IT team of SpiceJet!(The world has seen it in social media, but SpiceJet couldn't open the link)<br />
(4)They will get back to me after talking to the airport personnel!(Till now they did not do anything, no spadework done or probably, went on the defensive, after seeing a well-prepared and knowledgeable customer going on offensive)<br />
(5)He plainly refused for any compensation and was only saying sorry and apologies!(Ironically, no apologies were made by the in-flight crew when I boarded in Agartala, the only apology was after landing in Kolkata)<br />
(6)He wanted to know, why I was seeking compensation. I narrated the detailed episode of my close friends father passing away, and that I advanced the ticket by a couple of days, by paying much-much more than what I had paid initially, only, to see the decomposed corpse of the departed soul, which was kept away from cremation, for me to pay the last respects. However, that unfortunately did not happen owing to the sudden delay of the flight at the eleventh hour. On hearing it, the executive was silent for a few seconds. <br />
(7)He was continuously saying give us some time, we would investigate and come back to you, I asked him, how many working days do you need, when its almost a week that has elapsed, since the incident happened? He could not specify any time frame, which clearly shows a laid back approach by the airline in resolving customer issues in a time-bound manner.<br />
(8)I asked for the name, number and email id of the top most official of customer service department, and like his peer at Agartala airport, he did not provide me the details citing it as company policy!(This means even if something serious happens to the customer, and the customer wants to communicate with the top bosses in the company, still they cannot be reached, the top echelons are Gods!)<br />
(9)I told him, your airline charges aggressively for a few kilos extra, even if the passenger is coming from international destination, where the limit is higher than domestic routes. Why such aggressiveness is missing in solving customer complaints? He was completely silent on this issue.<br />
(10)I told him customers are not fools, just because they are silent and polite, they cannot be taken for a jolly good ride, there are regulations laid down by the DGCA and consumer courts in India are quite proactive these days. He was again silent!<br />
(11)He told me thank-you for your time, I said you can talk to me for hours together, in the interest of your airline and the customers, as I am a professional from management domain, having special interests in customer service and marketing. I also added that this experience would be a case study for many future airline employees, or employees from other services sector and your airline would be a benchmark for all bad reasons. He was silent on hearing all these.<br />
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<b><u>6th of April 2015, Follow-up</u></b><br />
<b><u><br /></u></b>
At 13.38 hours UAE time, I got a call from +911246709300, SpiceJet's Customer Service Department from Gurgaon, India. The call that lasted for 9 minutes and 31 seconds came from an executive, Aditya Sharma. He was apologizing like all his predecessors, but made it clear that there would not be any compensation, even though the passengers suffered. Then he said, a minimum of two hours delay, for serving refreshments was a DGCA policy and when I asked him to email me the same from DGCA website, he immediately changed his stance and said its present in SpiceJet website, which he promised to email me immediately. Till now that email has not arrived and its 9.47 PM local time. Furthermore, when Aditya was asked whether the rules pertaining to serving refreshments after two hour delay, was same for all airlines, viz. Indigo, he was sounding reluctant and non-committal, which clearly showed he was caught on the wrong foot. The call was recorded at both the ends and therefore it was good for both the parties. Furthermore, he was completely in a denial mode and said that the executive in Agartala airport did not tell privately to afew passengers that the aircraft was delayed due to inclement weather, only to change it during the PA announcement as ATC congestion in Chennai. On asking why did it take five minutes before the normal arrival time for this news to reach Agartala, he did not have an answer! Like his peers earlier, he did not provide the contact details of the topmost officials of the airline, saying the company policy does not permit him for that!<br />
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I have decided to escalate this to DGCA as well as the ministry of aviation, Government of India. Please see the email sent to the topmost officials-<br />
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<b><span style="color: red;"><span style="font-family: "arial" , sans-serif; font-size: 9.5pt;">DrManishankar
Chakraborty</span><span style="font-family: "arial" , sans-serif; font-size: 9.5pt;"><emailmanishankar gmail.com=""></emailmanishankar></span><span style="font-family: "arial" , sans-serif; font-size: 9.5pt;"><o:p></o:p></span></span></b></div>
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<span style="font-family: "arial" , sans-serif; font-size: 9.5pt;"><b><span style="color: red;">cvo.dgca@nic.in,<br />
arun.kumar63@nic.in,<br />
hm.moca@nic.in,<br />
v.apparao@nic.in<br />
<!--[if !supportLineBreakNewLine]--><br />
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<span style="font-family: "arial" , sans-serif; font-size: 9.5pt;"><b><span style="color: red;">Custrelations
Spicejet <custrelations spicejet.com=""><o:p></o:p></custrelations></span></b></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 9.5pt;"><b><span style="color: red;">Wed, Apr 6, 2016 at
10:10 PM<o:p></o:p></span></b></span></div>
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<span style="font-family: "arial" , sans-serif; font-size: 9.5pt;"><b><span style="color: red;">Re:
Feedback--CR//383971//2016<o:p></o:p></span></b></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><b><span style="color: red;">Dear Sir/Madam,<o:p></o:p></span></b></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><b><span style="color: red;">Greetings!<o:p></o:p></span></b></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><b><span style="color: red;">I would sincerely request you to
look into the poor state of affairs of SpiceJet Airlines, especially while
treating their passengers in the landlocked state of Tripura, India, where air
transport forms the lifeline for the citizens, during any and every
contingency.<o:p></o:p></span></b></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><b><span style="color: red;">Kindly go through a situation I had
faced, even though there were many such delays, but nobody pursued it in the
way, I am doing, in the overall interest of the people and the North-eastern
region of the country.<o:p></o:p></span></b></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><b><span style="color: red;">The details can be seen from the
link below-<o:p></o:p></span></b></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><b><span style="color: red;"><a href="http://www.manishankarthetrainer.blogspot.ro/2016/04/spicejet-trauma-for-passengers-in.html" target="_blank">http://www.manishankarthetrainer.blogspot.ro/2016/04/spicejet-trauma-for-passengers-in.html</a> <o:p></o:p></span></b></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><b><span style="color: red;">Awaiting your positive response, for
the overall enhancement of the sector.<o:p></o:p></span></b></span></div>
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<span style="font-family: "times new roman" , serif; font-size: 12.0pt;"><b><span style="color: red;">Kind Regards,<o:p></o:p></span></b></span></div>
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<b><span style="font-family: "comic sans ms"; font-size: 10pt;"><span style="color: red;">Dr. Manishankar Chakraborty PhD, MBA</span></span></b><span style="font-family: "arial" , sans-serif; font-size: 9.5pt;"><o:p></o:p></span></div>
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What do you make out of this whole episode so far, although, I am waiting to see the conclusion. </div>
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If the incidents were not enough, please read the news below published in <a href="http://timesofindia.indiatimes.com/india/SpiceJet-axes-pilot-for-locking-himself-in-with-air-hostess/articleshow/51950517.cms">http://timesofindia.indiatimes.com/india/SpiceJet-axes-pilot-for-locking-himself-in-with-air-hostess/articleshow/51950517.cms</a> to know, how SpiceJet airlines reached a new nadir!<br />
<br />
<h1 class="heading1" data-articletitle="" itemprop="headline" style="background-color: white; border: 0px; font-family: proxima-semibold, 'roboto slab', roboto, arial, sans-serif; font-size: 40px; font-stretch: normal; font-weight: normal; line-height: 44px; margin: 0px 0px 20px; padding: 0px; text-align: start; vertical-align: baseline;">
SpiceJet axes pilot for locking himself in with air hostess</h1>
<span itemprop="author" style="background-color: white; border: 0px; font-family: Roboto, sans-serif; font-size: 10px; font-stretch: inherit; line-height: 10px; margin: 0px; padding: 0px; text-align: start; vertical-align: baseline;"><a class="auth_detail" href="http://timesofindia.indiatimes.com/toireporter/author-Saurabh-Sinha-7035.cms" rel="author" style="color: #666666; cursor: pointer; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 14px; font-stretch: normal; line-height: 15px; opacity: 0.8; text-decoration: none;" target="_blank">Saurabh Sinha</a></span><span class="time_cptn" style="background-color: white; border: 0px; color: #666666; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 14px; font-stretch: normal; line-height: 15px; margin: 0px; padding: 0px; text-align: start; vertical-align: baseline;"> | TNN | <span itemprop="datePublished" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;">Apr 23, 2016, 02.11 AM IST</span></span><br />
<span class="time_cptn" style="background-color: white; border: 0px; color: #666666; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 14px; font-stretch: normal; line-height: 15px; margin: 0px; padding: 0px; text-align: start; vertical-align: baseline;"><span itemprop="datePublished" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><br /></span></span>
<span class="time_cptn" style="background-color: white; border: 0px; color: #666666; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 14px; font-stretch: normal; line-height: 15px; margin: 0px; padding: 0px; text-align: start; vertical-align: baseline;"><span itemprop="datePublished" style="border: 0px; font-family: inherit; font-size: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; line-height: inherit; margin: 0px; padding: 0px; vertical-align: baseline;"><br /></span></span></div>
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<span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">W DELHI: SpiceJet has sacked one of its commanders for allegedly asking an air hostess to be with him in the cockpit of a Boeing 737 on both legs of an international flight and making her sit on his seat. He also sent his co-pilot out of the cockpit, leaving the two alone in the cockpit for a long time.</span><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">This serious safety breach of making an unauthorized person sit in the pilot's seat and alleged sexual harassment at workplace took place on SpiceJet's Kolkata-Bangkok flight on February 28. The pilot is alleged to have repeated his actions on the return journey the same night.</span><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">The case may not have come to light had the pilot not used "inappropriate language" with the chief air hostess of the flight. She complained to the airline which, apart from conducting its own inquiry, informed the Directorate General of Civil Aviation (DGCA) of the breach.</span><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">The decision to sack the pilot was reportedly taken by SpiceJet chairman Ajay Singh, showing how seriously this alleged offence is being viewed.</span><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><strong style="background-color: white; border: 0px; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; font-stretch: inherit; line-height: 27px; margin: 0px; padding: 0px; text-align: start; vertical-align: baseline;"><br /></strong><br />
<strong style="background-color: white; border: 0px; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; font-stretch: inherit; line-height: 27px; margin: 0px; padding: 0px; text-align: start; vertical-align: baseline;">DGCA may suspend pilot's licence</strong></div>
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<span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">In fact there may be more trouble in store for the pilot. The DGCA is currently headed by M Sathiyavathy, a "no-nonsense" person, who is personally looking into this case. "We have taken some action (in this case)," Sathiyavathy told TOI. She may take further action like suspending the pilot's licence — which means he may not be able to fly as a pilot again with any other airline too — if the allegations against him are proved beyond doubt.</span><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">SpiceJet GM corporate communication Ajay Jasra said: "The inquiry process (in this case) is on and the statement of all the concerned parties has been recorded. Subsequently, the alleged personnel had been sacked."</span><br />
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<span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">ources said that the pilot called the air hostess inside the cockpit while flying to Bangkok. Cabin crew keep going to cockpit to see if the pilots need something. In fact, on longhaul night flights they are encouraged to go to the cockpit or call the pilot on the cabin phone to ensure that they are awake.</span><br />
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<br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">"In this case, the air hostess was inside the cockpit for a much longer than usual time. She was allegedly made to sit in the pilot's seat. During this time, the co-pilot went out to the toilet and he was let in after a substantial time," said a source.</span><br />
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<span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">Pilots inside the cockpit can deny access to the crew using the deny entry option that all cockpits have for safety reasons.</span><br />
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<br style="background-color: white; color: #333333; content: "."; display: block; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;" /><span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">S pic eJet's Jasra added: "SpiceJet is an equal opportunity employer where there is no gender bias. With respect to the present case, we wish to inform you that we have internal complaint committee in place which is mandated by The Sexual Harassment of Women at Workplace (prevention, prohibition and redressal) Act, 2013. We have already initiated inquiry process as per the guidelines laid in the said act."</span><br />
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<span style="background-color: white; color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif; font-size: 18px; line-height: 27px; text-align: start;">Also Read- </span><span style="color: #333333; font-family: proxima-regular1, roboto, arial, sans-serif;"><span style="font-size: 18px; line-height: 27px;"><a href="http://timesofindia.indiatimes.com/india/Holi-2016-SpiceJet-crew-celebrates-with-passengers-before-takeoff/articleshow/51522311.cms?">http://timesofindia.indiatimes.com/india/Holi-2016-SpiceJet-crew-celebrates-with-passengers-before-takeoff/articleshow/51522311.cms?</a></span></span><br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com1Agartala, Tripura 799001, India23.831457 91.28677770000001623.5990955 90.964054200000021 24.0638185 91.609501200000011tag:blogger.com,1999:blog-1338132981823096209.post-53110968768611303152015-09-22T08:42:00.001+05:302015-09-22T08:42:43.280+05:30Tripura Times Article on The Importance of Entrepreneurship in Tripura, India, dated 22nd September 2015<div dir="ltr" style="text-align: left;" trbidi="on">
Entrepreneurship forms the cusp of growth for all economies and Tripura is no exception. The inherent advantages offered by the state can very well be leveraged by all the concerned stakeholders to give the much needed thrust to entrepreneurship.<br />
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Read on to know more.<br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-53216795130864086652015-09-19T14:13:00.001+05:302015-09-19T14:13:42.170+05:30Tripura Times article on Career Counseling and its importance in Tripura dated 12th of September 2015<div dir="ltr" style="text-align: left;" trbidi="on">
The emergence of the secondary and tertiary education sector in the state of Tripura in India calls for career counselors at all levels, not only to assist the career aspirants, but also channelize the talents of the state, in the larger interest of the state and the country. The article published in Tripura Times, dated 12 of September 2015 speaks more on the similar lines. Read on to know more.<br />
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<a href="http://1.bp.blogspot.com/-6-scoapSPh8/Vf0gIFywEVI/AAAAAAAAFts/KeWLYYf2k-A/s1600/Career%2BCounseling%2BArticle%2Bby%2BDr%2BManishankar%2BChakraborty.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="452" src="http://1.bp.blogspot.com/-6-scoapSPh8/Vf0gIFywEVI/AAAAAAAAFts/KeWLYYf2k-A/s640/Career%2BCounseling%2BArticle%2Bby%2BDr%2BManishankar%2BChakraborty.jpg" width="640" /></a></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-91800858405879754782015-09-06T08:31:00.001+05:302015-09-06T08:31:56.972+05:30Article published in Tripura Times dated 6th of September 2015<div dir="ltr" style="text-align: left;" trbidi="on">
The article below provides a snap shot of the interactive seminar
conducted by yours truly on the importance of soft skills in the
healthcare industry. Soft Skills forms an important component for the
services industry and healthcare is no exception. This is true for
states where, there is a latent opportunity to develop a unique business
model of health tourism by leveraging the strategic benefits.<br />
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<a href="http://2.bp.blogspot.com/-_Z-OMGWUfvE/VeusQyDDUzI/AAAAAAAAFtE/5zkYkjTlZgU/s1600/Tripura%2BTimes%2BArticle%2Bon%2BSoft%2Bskills%2Bin%2BHealthcare.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="558" src="http://2.bp.blogspot.com/-_Z-OMGWUfvE/VeusQyDDUzI/AAAAAAAAFtE/5zkYkjTlZgU/s640/Tripura%2BTimes%2BArticle%2Bon%2BSoft%2Bskills%2Bin%2BHealthcare.jpg" width="640" /></a></div>
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The complete details of the workshop and other article published in another English Daily can be seen from the following links-<br />
<strong><a data-mce-href="https://manishankarscribbles.wordpress.com/2015/08/25/soft-skills-for-junior-doctors-and-senior-resident-doctors-at-tripura-medical-college-hapania-agartala-india-on-the-25th-of-august-2015/" href="https://manishankarscribbles.wordpress.com/2015/08/25/soft-skills-for-junior-doctors-and-senior-resident-doctors-at-tripura-medical-college-hapania-agartala-india-on-the-25th-of-august-2015/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/25/soft-skills-for-junior-doctors-and-senior-resident-doctors-at-tripura-medical-college-hapania-agartala-india-on-the-25th-of-august-2015/</a></strong><br /> <br /> <strong><a data-mce-href="https://manishankarscribbles.wordpress.com/2015/08/20/workshop-on-soft-skills-in-the-healthcare-sector-at-tripura-medical-college-hapania-agartala-tripura-india-on-the-20th-of-august-2015/" href="https://manishankarscribbles.wordpress.com/2015/08/20/workshop-on-soft-skills-in-the-healthcare-sector-at-tripura-medical-college-hapania-agartala-tripura-india-on-the-20th-of-august-2015/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/20/workshop-on-soft-skills-in-the-healthcare-sector-at-tripura-medical-college-hapania-agartala-tripura-india-on-the-20th-of-august-2015/</a></strong><br /> <br /> <strong><a data-mce-href="https://manishankarscribbles.wordpress.com/2015/08/14/soft-skills-in-the-healthcare-sector-seminar-tripura-medical-college-hapania-tripuraindia/" href="https://manishankarscribbles.wordpress.com/2015/08/14/soft-skills-in-the-healthcare-sector-seminar-tripura-medical-college-hapania-tripuraindia/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/14/soft-skills-in-the-healthcare-sector-seminar-tripura-medical-college-hapania-tripuraindia/</a></strong><br />
<strong>http://www.manishankarthetrainer.blogspot.in/2015/08/article-on-soft-skills-in-healthcare.html</strong><br />
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The complete details of the basis of the article can be seen from the following links-<br />
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<strong><a data-mce-href="https://manishankarscribbles.wordpress.com/2015/08/25/soft-skills-for-junior-doctors-and-senior-resident-doctors-at-tripura-medical-college-hapania-agartala-india-on-the-25th-of-august-2015/" href="https://manishankarscribbles.wordpress.com/2015/08/25/soft-skills-for-junior-doctors-and-senior-resident-doctors-at-tripura-medical-college-hapania-agartala-india-on-the-25th-of-august-2015/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/25/soft-skills-for-junior-doctors-and-senior-resident-doctors-at-tripura-medical-college-hapania-agartala-india-on-the-25th-of-august-2015/</a></strong><br /> <br /> <strong><a data-mce-href="https://manishankarscribbles.wordpress.com/2015/08/20/workshop-on-soft-skills-in-the-healthcare-sector-at-tripura-medical-college-hapania-agartala-tripura-india-on-the-20th-of-august-2015/" href="https://manishankarscribbles.wordpress.com/2015/08/20/workshop-on-soft-skills-in-the-healthcare-sector-at-tripura-medical-college-hapania-agartala-tripura-india-on-the-20th-of-august-2015/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/20/workshop-on-soft-skills-in-the-healthcare-sector-at-tripura-medical-college-hapania-agartala-tripura-india-on-the-20th-of-august-2015/</a></strong><br /> <br /> <strong><a data-mce-href="https://manishankarscribbles.wordpress.com/2015/08/14/soft-skills-in-the-healthcare-sector-seminar-tripura-medical-college-hapania-tripuraindia/" href="https://manishankarscribbles.wordpress.com/2015/08/14/soft-skills-in-the-healthcare-sector-seminar-tripura-medical-college-hapania-tripuraindia/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/14/soft-skills-in-the-healthcare-sector-seminar-tripura-medical-college-hapania-tripuraindia/</a></strong></div>
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Other knowledge resources from the same blogger-<br /> <br /> <b>BLOGS <a data-mce-href="http://www.manishankarthetrainer.blogspot.com/" href="http://www.manishankarthetrainer.blogspot.com/" rel="nofollow">http://www.manishankarthetrainer.blogspot.com</a><br /> <a data-mce-href="http://www.manishankarscribbles.wordpress.com/" href="http://www.manishankarscribbles.wordpress.com/" rel="nofollow">http://www.manishankarscribbles.wordpress.com</a><br /> MICRO BLOG <a data-mce-href="http://www.twitter.com/manitwitts" href="http://www.twitter.com/manitwitts" rel="nofollow">http://www.twitter.com/manitwitts</a><br /> FACE BOOK PAGES ON KNOWLEDGE SHARING, TEACHING AND <span class="skimlinks-unlinked">LEARNINGwww.facebook.com/pages/manishankarthetrainerblogspotcom/200629686674250</span></b><br /> <b> </b><b><a data-mce-href="http://www.facebook.com/DrManisPage" href="http://www.facebook.com/DrManisPage" rel="nofollow">http://www.facebook.com/DrManisPage</a></b><br /> <b> </b><b>YOUTUBE LECTURE VIDEOS <a data-mce-href="http://www.youtube.com/user/drmanishankar12/videos" href="http://www.youtube.com/user/drmanishankar12/videos" rel="nofollow">http://www.youtube.com/user/drmanishankar12/videos</a><br /> TEACHING AND LEARNING RELATED PRESENTATIONS</b> <b><a data-mce-href="https://www.slideshare.net/DrManishankar" href="https://www.slideshare.net/DrManishankar" rel="nofollow">https://www.slideshare.net/DrManishankar</a><br /> BEHANCE TEACHING AND LEARNING ACTIVITIES</b> <b><a data-mce-href="https://www.behance.net/Manishankar" href="https://www.behance.net/Manishankar" rel="nofollow">https://www.behance.net/Manishankar</a></b> <b><span class="skimlinks-unlinked">ACADEMIA.EDU</span></b><br /> <b> </b><b><a data-mce-href="https://hot-trends.academia.edu/DrManishankarChakraborty" href="https://hot-trends.academia.edu/DrManishankarChakraborty" rel="nofollow">https://hot-trends.academia.edu/DrManishankarChakraborty</a><br /> Research Gate</b> <b><a data-mce-href="https://www.researchgate.net/profile/Manishankar_Chakraborty" href="https://www.researchgate.net/profile/Manishankar_Chakraborty" rel="nofollow">https://www.researchgate.net/profile/Manishankar_Chakraborty</a><br /> LINKEDIN</b> <b><a data-mce-href="http://om.linkedin.com/in/manishankarthetrainer" href="http://om.linkedin.com/in/manishankarthetrainer" rel="nofollow">http://om.linkedin.com/in/manishankarthetrainer</a><br /> GOOGLE PLUS</b> <b><a data-mce-href="https://plus.google.com/u/0/+DrManishankarChakraborty12/posts" href="https://plus.google.com/u/0/+DrManishankarChakraborty12/posts" rel="nofollow">https://plus.google.com/u/0/+DrManishankarChakraborty12/posts</a></b></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-35979514830083072962015-08-31T08:39:00.000+05:302015-08-31T08:39:18.917+05:30Article on Soft Skills in the Healthcare Sector in Tripura Observer dated 31st August 2015<div dir="ltr" style="text-align: left;" trbidi="on">
Soft Skills is no more a luxury, but a necessity especially in the
services sector. The article below presents the importance of soft
skills in the healthcare sector with reference to three seminars held in
Tripura Medical College, Hapania, Agartala, India.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://1.bp.blogspot.com/-mYQzwYaeFeI/VePEvzIeXJI/AAAAAAAAFsc/T0T0DFTrv4M/s1600/Tripura%2BObserver%2BArticle%2Bof%2BDr%2BManishankar%2BChakraborty.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="640" src="http://1.bp.blogspot.com/-mYQzwYaeFeI/VePEvzIeXJI/AAAAAAAAFsc/T0T0DFTrv4M/s640/Tripura%2BObserver%2BArticle%2Bof%2BDr%2BManishankar%2BChakraborty.jpg" width="522" /></a></div>
The complete details of the basis of the article can be seen from the following links-<br />
<strong><a href="https://manishankarscribbles.wordpress.com/2015/08/25/soft-skills-for-junior-doctors-and-senior-resident-doctors-at-tripura-medical-college-hapania-agartala-india-on-the-25th-of-august-2015/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/25/soft-skills-for-junior-doctors-and-senior-resident-doctors-at-tripura-medical-college-hapania-agartala-india-on-the-25th-of-august-2015/</a></strong><br />
<br />
<strong><a href="https://manishankarscribbles.wordpress.com/2015/08/20/workshop-on-soft-skills-in-the-healthcare-sector-at-tripura-medical-college-hapania-agartala-tripura-india-on-the-20th-of-august-2015/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/20/workshop-on-soft-skills-in-the-healthcare-sector-at-tripura-medical-college-hapania-agartala-tripura-india-on-the-20th-of-august-2015/</a></strong><br />
<br />
<strong><a href="https://manishankarscribbles.wordpress.com/2015/08/14/soft-skills-in-the-healthcare-sector-seminar-tripura-medical-college-hapania-tripuraindia/" rel="nofollow">https://manishankarscribbles.wordpress.com/2015/08/14/soft-skills-in-the-healthcare-sector-seminar-tripura-medical-college-hapania-tripuraindia/</a></strong><br />
<br />
Other knowledge resources from the same blogger-<br />
<br />
<b>BLOGS <a href="http://www.manishankarthetrainer.blogspot.com/" rel="nofollow">http://www.manishankarthetrainer.blogspot.com</a><br />
<a href="http://www.manishankarscribbles.wordpress.com/" rel="nofollow">http://www.manishankarscribbles.wordpress.com</a><br />
MICRO BLOG <a href="http://www.twitter.com/manitwitts" rel="nofollow">http://www.twitter.com/manitwitts</a><br />
FACE BOOK PAGES ON KNOWLEDGE SHARING, TEACHING AND <span class="skimlinks-unlinked">LEARNINGwww.facebook.com/pages/manishankarthetrainerblogspotcom/200629686674250</span></b><br />
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</b><b><a href="http://www.facebook.com/DrManisPage" rel="nofollow">http://www.facebook.com/DrManisPage</a></b><br />
<b>
</b><b>YOUTUBE LECTURE VIDEOS <a href="http://www.youtube.com/user/drmanishankar12/videos" rel="nofollow">http://www.youtube.com/user/drmanishankar12/videos</a><br />
TEACHING AND LEARNING RELATED PRESENTATIONS</b>
<b><a href="https://www.slideshare.net/DrManishankar" rel="nofollow">https://www.slideshare.net/DrManishankar</a><br />
BEHANCE TEACHING AND LEARNING ACTIVITIES</b>
<b><a href="https://www.behance.net/Manishankar" rel="nofollow">https://www.behance.net/Manishankar</a></b>
<b><span class="skimlinks-unlinked">ACADEMIA.EDU</span></b><br />
<b>
</b><b><a href="https://hot-trends.academia.edu/DrManishankarChakraborty" rel="nofollow">https://hot-trends.academia.edu/DrManishankarChakraborty</a><br />
Research Gate</b>
<b><a href="https://www.researchgate.net/profile/Manishankar_Chakraborty" rel="nofollow">https://www.researchgate.net/profile/Manishankar_Chakraborty</a><br />
LINKEDIN</b>
<b><a href="http://om.linkedin.com/in/manishankarthetrainer" rel="nofollow">http://om.linkedin.com/in/manishankarthetrainer</a><br />
GOOGLE PLUS</b>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com2tag:blogger.com,1999:blog-1338132981823096209.post-89486246672865782512015-06-04T07:26:00.000+05:302015-06-04T07:26:11.296+05:30Article on the Power of Positive Attitude in Career Development and in the Workplace in The Thursday Magazine of Times of Oman<div dir="ltr" style="text-align: left;" trbidi="on">
Positive attitude forms the cornerstone of everything in life. It is extremely crucial in career development and in the workplace especially when an organization intends to achieve the desired goals. The article published in the Thursday Magazine of The Times of Oman, dated 4th of June 2015 points out some important aspects. Read on to know more.....<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-s0xj57E9VAg/VW-vIOj4ZRI/AAAAAAAAFpo/Qy11-WOSEWQ/s1600/Page%2B1%2Bof%2BThursday%2BMagazine%2Bof%2BThe%2BTimes%2Bof%2BOman%2B04.6.15%2B.jpg" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="640" src="http://3.bp.blogspot.com/-s0xj57E9VAg/VW-vIOj4ZRI/AAAAAAAAFpo/Qy11-WOSEWQ/s640/Page%2B1%2Bof%2BThursday%2BMagazine%2Bof%2BThe%2BTimes%2Bof%2BOman%2B04.6.15%2B.jpg" width="492" /></a></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com1tag:blogger.com,1999:blog-1338132981823096209.post-68774379942187729012015-05-21T07:29:00.000+05:302015-05-27T18:49:14.411+05:30Article on Social Media and its importance Professional Learning and Growth in the Thursday Magazine of The Times of Oman<div dir="ltr" style="text-align: left;" trbidi="on">
Social Media provides plethora of benefits to all current as well as prospective professionals. One however, needs to know which platform to be used for a specific purpose so as to derive maximum dividends from the same. It can also be seen at <a href="http://www.timesofoman.com/News/52001/Article-Social-media-for-professional-learning-and-growth">http://www.timesofoman.com/News/52001/Article-Social-media-for-professional-learning-and-growth</a> . To know in detail read on......<br />
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">MICRO BLOG <a href="http://www.twitter.com/manitwitts" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">www.twitter.com/manitwitts</a></b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">YOUTUBE LECTURE VIDEOS <a href="http://www.youtube.com/user/drmanishankar12/videos" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">http://www.youtube.com/user/drmanishankar12/videos</a></b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">TEACHING AND LEARNING RELATED PRESENTATIONS</b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="https://www.slideshare.net/DrManishankar" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">https://www.slideshare.net/DrManishankar</a> </b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">BEHANCE TEACHING AND LEARNING ACTIVITIES</b></div>
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<a href="https://www.behance.net/Manishankar" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank"><b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">https://www.behance.net/Manishankar</b></a></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="https://hot-trends.academia.edu/DrManishankarChakraborty" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">https://hot-trends.academia.edu/DrManishankarChakraborty</a> </b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">LINKEDIN</b></div>
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<a href="http://om.linkedin.com/in/manishankarthetrainer" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank"><b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">http://om.linkedin.com/in/manishankarthetrainer</b></a></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">GOOGLE PLUS</b></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-65809227175597573832015-05-07T08:11:00.001+05:302015-05-07T08:11:56.163+05:30Article on Career as a Community Service Specialist in the Thursday Magazine of Times of Oman<div dir="ltr" style="text-align: left;" trbidi="on">
Community Service is the need of the hour in light of the catastrophe being observed all around. The need for such professionals will in fact serve the community and humankind better than what is happening presently. Read on to know more....<br />
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">YOUTUBE LECTURE VIDEOS <a href="http://www.youtube.com/user/drmanishankar12/videos" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">http://www.youtube.com/user/drmanishankar12/videos</a></strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">TEACHING AND LEARNING RELATED PRESENTATIONS</strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="https://www.slideshare.net/DrManishankar" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">https://www.slideshare.net/DrManishankar</a> </strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">BEHANCE TEACHING AND LEARNING ACTIVITIES</strong></div>
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<a href="https://www.behance.net/Manishankar" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank"><strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">https://www.behance.net/Manishankar</strong></a></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="http://academia.edu/" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">ACADEMIA.EDU</a></b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"> </b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="https://hot-trends.academia.edu/DrManishankarChakraborty" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank">https://hot-trends.academia.edu/DrManishankarChakraborty</a> </b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"> </b></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">LINKEDIN</strong></div>
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<a href="http://om.linkedin.com/in/manishankarthetrainer" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; text-decoration: none; vertical-align: baseline;" target="_blank"><strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">http://om.linkedin.com/in/manishankarthetrainer</strong></a></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">GOOGLE PLUS</strong></div>
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com2tag:blogger.com,1999:blog-1338132981823096209.post-19123616570184531722015-04-23T07:28:00.001+05:302015-04-23T07:28:57.566+05:30Learning and earning in Tandem-Thursday Magazine of Times of Oman<div dir="ltr" style="text-align: left;" trbidi="on">
Learning and earning in tandem is key to career growth and systematic progression. Emphasizing only on earning at the cost of learning might hamper the smooth flow of career for all career aspirants. The article published in the Thursday Magazine of Times of Oman dated 23rd of April 2015 details the same. Read on to know more.....<br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-52651205941849568572015-04-09T08:00:00.000+05:302015-04-09T08:00:13.692+05:30Career building plans-Times of Oman, Thursday Magazine, 9th April 2015<div dir="ltr" style="text-align: left;" trbidi="on">
Career building plans forms the foundation and direction for a career aspirant. It has various aspects to it. The article published in the Times of Oman, Thursday Magazine, dated 9th of April 2015 analyzes the same. Read on to know more.....<br />
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Anonymoushttp://www.blogger.com/profile/14684309820487861340noreply@blogger.com0tag:blogger.com,1999:blog-1338132981823096209.post-86897745015086060042015-03-19T08:06:00.001+05:302015-03-19T08:06:51.102+05:30Article from Thursday Magazine of Times of Oman on Management Consulting as a Career Option<div dir="ltr" style="text-align: left;" trbidi="on">
Management Consultants are the flavor for all organizations especially during the trying times. The companies facing challenges of varied nature both due to internal and external causes are in the lookout for such professionals to bail them out through a turnaround plan. These breed of professionals can work as freelancer and therefore, more suited for aspirants representing the feminine gender and also the ones possessing entrepreneurial mindset. Read on to know more....<br />
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">BLOGS <a href="http://www.manishankarthetrainer.blogspot.com/" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">www.manishankarthetrainer.blogspot.com</a> </strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="http://www.manishankarscribbles.wordpress.com/" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">www.manishankarscribbles.wordpress.com</a></strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">MICRO BLOG <a href="http://www.twitter.com/manitwitts" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">www.twitter.com/manitwitts</a></strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">FACE BOOK PAGES ON KNOWLEDGE SHARING, TEACHING AND LEARNING </strong><strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="http://www.facebook.com/pages/manishankarthetrainerblogspotcom/200629686674250" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">www.facebook.com/pages/manishankarthetrainerblogspotcom/200629686674250</a></strong></div>
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<a href="http://www.facebook.com/DrManisPage" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank"><strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">www.facebook.com/DrManisPage</strong></a></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">YOUTUBE LECTURE VIDEOS <a href="http://www.youtube.com/user/drmanishankar12/videos" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">http://www.youtube.com/user/drmanishankar12/videos</a></strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">TEACHING AND LEARNING RELATED PRESENTATIONS</strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="https://www.slideshare.net/DrManishankar" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">https://www.slideshare.net/DrManishankar</a> </strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">BEHANCE TEACHING AND LEARNING ACTIVITIES</strong></div>
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<a href="https://www.behance.net/Manishankar" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank"><strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">https://www.behance.net/Manishankar</strong></a></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="http://academia.edu/" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">ACADEMIA.EDU</a></b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"> </b></div>
<div style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">
<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="https://hot-trends.academia.edu/DrManishankarChakraborty" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">https://hot-trends.academia.edu/DrManishankarChakraborty</a> </b></div>
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<b style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"> </b></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">LINKEDIN</strong></div>
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<a href="http://om.linkedin.com/in/manishankarthetrainer" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank"><strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">http://om.linkedin.com/in/manishankarthetrainer</strong></a></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;">GOOGLE PLUS</strong></div>
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<strong style="background: transparent; border: 0px; margin: 0px; padding: 0px; vertical-align: baseline;"><a href="https://plus.google.com/u/0/+DrManishankarChakraborty12/posts" style="background: transparent; border: 0px; color: #743399; margin: 0px; padding: 0px; vertical-align: baseline;" target="_blank">https://plus.google.com/u/0/+DrManishankarChakraborty12/posts</a></strong></div>
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