Friday, June 25, 2010

When myopia takes over from a professional approach

Teamwork is always a beneficial proposition for a modern day organization. The benefits accrued from group beats the disadvantages hands down and therefore, almost all the forward looking organizations encourages team work to the core.The de-merits if not being managed well can snowball into a crisis especially while managing teams of knowledge workers.
A small case-let is providing valuable insights into such happening-
Ram was a trainer of a leading company offering management training solutions to a diversified list of clients.The company boasted of trainers who were as different as that of chalk and cheese,however,notwithstanding their differences, they used to gel up in the overall interest of the organization.Being knowledge workers, possessing a high proportion of intellectual know-how the bunch of trainers often had ego clashes amongst themselves on petty issues.In fact these clashes resulted because of the presence of a myopic approach adopted either on the basis of seniority, project experience, training exposure one was having, apart from the scholastic profile.The departmental head being a balanced person often mitigated such issues by nipping them at the bud.It wasn't possible every time for him to know about the existing under-currents prevailing within the team of trainers.It was time for making question papers for the trainees, which happened to be the responsibility of the course coordinator, after which the same was to be approved by all the trainers involved in imparting training on the same subject, albeit to a different set of audience.The coordinator made the paper and as a routine protocol was taking it through the panel of other trainers, for their remarks, suggestions, feedback and approval, when one of them behaved indifferently.He took the paper, kept it for two days, and after the second day, when the coordinator went for seeking his feedback, he politely said the paper wasn't up to the mark, so a new one is to be made.He also added that he needed five pages to write down his comments, to which the coordinator accepted.The coordinator tried to explain him that even though a new paper is being made, there are bound to be differences as every trainer's perception is different, their target customer's vary and the like.He wasn't ready to accept that in spite of assuring the coordinator to make the comments therein, escalated the matter to the higher-ups without the knowledge of the coordinator.The departmental head as usual understood the rationale of the move by that trainer and suggested him to take the initiative of making the paper and then circulate to the team of trainers through the coordinator.He made the paper and as expected there were plethora of comments coming from all quarters so as to develop the paper apropos the requirement of the target audience.
It was myopic approach taking over the professionalism conduct essential while working in a team.

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